Send Money to Kershaw Correctional Institution. GTL/TouchPay Guide | Pigeonly
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Send Money to Kershaw Correctional Institution

Deposits fund the Cooper Trust Fund account through GTL and TouchPay Holdings.

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Overview

Every SCDC inmate has a Cooper Trust Fund account, used through their ID card’s magnetic strip like a debit card inside the institution. Family and friends fund it through GTL/ConnectNetwork or by money order through TouchPay Holdings, using one of five methods: online, mobile app, phone, mail, or retail walk-in.

Quick Facts

  • Deposits go into the inmate's Cooper Trust Fund account, used at Kershaw like a debit card via their ID.
  • Five deposit methods: online, mobile app, phone, mail-in money order, or retail walk-in cash.
  • Money orders must be made payable to TouchPay Holdings, LLC, not to SCDC or Kershaw directly.
  • As of Nov. 3, 2025: money orders must show your name exactly as it appears on the visitor list, plus your Visitor ID Number.
  • Money orders sent directly to SCDC or Kershaw will be returned to you.
  • Fees vary by method and amount; money orders themselves carry no GTL fee beyond the cost of the money order.

How the Cooper Trust Fund Works

Every SCDC inmate, including everyone at Kershaw, has a Cooper Trust Fund account. Their SCDC ID card has a magnetic strip that functions like a debit card: when they buy something at the commissary or a vending machine, staff swipe the card and the purchase goes through if there’s enough balance. You’re not sending cash directly to the person, you’re depositing into this account.

Five Ways to Send Money

Online. Go to the GTL trust fund payment page at web.connectnetwork.com/payments-support/trust-fund/ and set up an account. When prompted for the facility, choose “South Carolina Dept. of Corrections,” not Kershaw specifically, since SCDC manages Cooper Trust Fund accounts at the state level.

Mobile app. Download the free ConnectNetwork app for Android or iPhone/iPad and deposit from your phone the same way you would online.

Phone. Call (888) 428-1845 and follow the automated prompts to pay by credit or debit card. To speak with a live agent any time, call (877) 650-4249.

Mail a money order. Mail the money order with the required deposit slip to:

TouchPay Holdings SCDOC PO Box 649535 Dallas, TX 75264-9535

Do not mail it to SCDC or to Kershaw directly. It will be returned to you. The money order must be made payable to TouchPay Holdings, LLC, and funds become available within three business days of TouchPay receiving it at the address above.

Walk in with cash. Start at ConnectNetwork.com or the mobile app, choose “Walk-In Retail (Pay in Cash),” then bring the generated PaySlip and cash to a participating retailer, available at more than 26,000 locations nationwide including Walmart, ACE, Kmart, and Kroger.

The New Nov. 3, 2025 Money Order Rule

If you’re mailing a money order, two requirements are now enforced:

  1. The sender’s name on the money order must match exactly the name listed on the inmate’s approved visitor list.
  2. The sender must include their Visitor ID Number on the money order. You’ll find this number on the upper right side of the visitation scheduling system at scdoc.gtlvisitme.com/app.

If either requirement is missing, the money order can be returned to you unprocessed. This is a newer rule, so if you sent money orders successfully before late 2025, don’t assume the old process still works.

Fees by Deposit Method

AmountOnlinePhoneMoney OrderWalk-in
$0.01–$50.00$4$5$0.00$4.95
$50.01–$100.00$6$7$0.00$4.95
$100.01–$200.00$8$9$0.00$4.95
$200.01–$300.00$10$11$0.00$4.95

Money orders carry no GTL processing fee, only the cost of buying the money order itself, but they’re the slowest method since it depends on mail transit time plus electronic deposit-slip processing.

Packages Are Separate From the Trust Fund

The Cooper Trust Fund covers commissary and vending purchases. Physical care packages are a different system, handled through Access Securepak, SCDC’s approved package vendor: order by phone at 1-800-546-6283, online at southcarolinapackages.com, or by mail to Access Securepak, 10880 Linpage Place, St. Louis, MO 63132. Package programs run on scheduled windows a few times a year with posted order and delivery dates, spending limits (commonly around $250 for food and snacks, with tighter limits for inmates in restrictive housing), and a $5.95 nonrefundable processing fee. If the inmate’s custody level changes or they transfer to a non-SCDC facility while your order is processing, it’s returned to you and refunded. If they transfer to a different SCDC institution, the package is forwarded on the next available SCDC canteen truck.

If a Deposit Doesn’t Go Through

Deposit slips that are incomplete or illegible are the most common reason a mailed money order gets rejected and returned. Double check that your name matches the visitor list exactly and that your Visitor ID Number is legible before you seal the envelope. For online, app, or phone deposits, a declined card is usually a billing address mismatch. Call GTL customer service at (877) 650-4249 to troubleshoot.

Families Also Ask

6 of 12 questions

Q

How do I send money to someone at Kershaw?

Choose one of five methods: online at web.connectnetwork.com/payments-support/trust-fund/, the ConnectNetwork mobile app, by phone at (888) 428-1845, by mailed money order to TouchPay Holdings SCDOC, or in cash at a participating retail location.

Sending Commissary
Q

What facility do I select when depositing online?

Choose "South Carolina Dept. of Corrections," not Kershaw specifically. SCDC manages Cooper Trust Fund deposits at the state level, not per institution.

Sending Commissary
Q

Where do I mail a money order?

TouchPay Holdings SCDOC, PO Box 649535, Dallas, TX 75264-9535. Make it payable to TouchPay Holdings, LLC. Do not mail it to SCDC or Kershaw directly, it will be returned.

Sending Commissary
Q

Why was my money order returned?

As of Nov. 3, 2025, your name on the money order must exactly match the name on the inmate's approved visitor list, and you must include your Visitor ID Number. Missing either gets it returned unprocessed.

Sending Commissary
Q

Where do I find my Visitor ID Number?

On the upper right side of the visitation scheduling system at scdoc.gtlvisitme.com/app, once you're logged in.

Sending Commissary
Q

How much does it cost to send money?

Fees depend on the amount and method: for example, a $50 online deposit costs $4, the same by phone costs $5, and walk-in cash deposits carry a flat $4.95 fee regardless of amount up to $300. Money orders have no GTL fee beyond the cost of the money order itself.

Sending Commissary
Q

How fast does the money show up?

Online, app, and phone deposits are typically the fastest. Mailed money orders take longer since TouchPay must receive and electronically process the deposit slip, with funds available within three business days of receipt.

Sending Commissary
Q

Can I send cash directly to Kershaw?

Not by mail. You can deposit cash in person at a participating retail location like Walmart or Kroger by starting the transaction online or in the app first and bringing the generated PaySlip with you.

Sending Commissary
Q

What is the Cooper Trust Fund account?

It's every SCDC inmate's personal spending account, accessed through the magnetic strip on their ID card like a debit card, used for commissary and vending purchases inside the institution.

Sending Commissary
Q

Is sending a physical care package the same as depositing money?

No. Packages go through a separate vendor, Access Securepak, ordered by phone, online, or mail, not through GTL or the Cooper Trust Fund deposit system.

Sending Commissary
Q

What happens to my package order if the inmate is transferred?

If they move to another SCDC institution, the package is forwarded on the next SCDC canteen truck. If their custody level changes or they leave SCDC custody entirely, the order is returned and refunded with no restocking fee.

Sending Commissary
Q

What if my deposit slip is illegible?

Incomplete or illegible deposit slips are the most common reason a mailed money order gets returned unprocessed. Write clearly and double check every field before mailing.

Sending Commissary

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All information on this page comes directly from official government and facility sources. How we verify information › Last verified July 8, 2026.