Send Money to Trenton Correctional Institution

How the Money System Works

SCDC uses GTL/TouchPay Holdings statewide to manage inmate trust fund accounts, including at Trenton. Deposits go into the inmate’s Cooper Trust Fund account, which covers both commissary purchases and phone call credit, they aren’t separate balances.

Ways to Deposit

• Online: through GettingOut.com or the TouchPay website.
• By phone: call TouchPay’s automated deposit line.
• By app: the GettingOut mobile app.
• By money order: mailed to TouchPay’s payment processing address, not the facility.
• In cash: at more than 26,000 retail locations nationwide, including Walmart and Kroger.

The November 2025 Money Order Rule

As of Nov. 3, 2025, SCDC requires every money order deposit to include two things: the sender’s name exactly as it appears on the inmate’s approved visitor list, and the sender’s Visitor ID Number. If either is missing, or the name doesn’t match precisely, the money order gets returned instead of processed. If you aren’t on the visitor list yet, apply first at scdoc.gtlvisitme.com/app before sending a money order.

Common Reasons Deposits Get Rejected

Two mistakes cause most returned money orders: mailing it to the facility’s physical address instead of TouchPay’s payment processing address, and a name mismatch with the visitor list. Double-check both before sending anything.

What the Money Covers

Funds in the Cooper Trust Fund account cover commissary purchases and phone call credit through GTL/ConnectNetwork. It’s one combined account, not two separate balances to fund independently.

Deposit Limits and Fees

TouchPay charges a processing fee that varies by deposit method, online and phone deposits typically carry a flat convenience fee, while retail cash deposits may carry a separate retailer fee. Check GettingOut.com or ask TouchPay customer service for the current fee schedule.

Package Orders Are a Separate Process

Trenton also fulfills SCDC’s statewide Inmate Package Program, which lets family and friends order approved package combinations for shipment to an inmate, at Trenton or elsewhere in the SCDC system. This is separate from Cooper Trust Fund deposits, check doc.sc.gov/family for how to place a package order.

If You’re Depositing for the First Time

Have the inmate’s full legal name and SCDC identification number ready. You’ll need a GettingOut/TouchPay account if you don’t have one, and you’ll need to be an approved visitor on file if you plan to send a money order under the November 2025 rule.