Phone Calls and Video Visits at Lakin

Setting Up ConnectNetwork

Go to: connectnetwork.com

1. Create a free account with your email.
2. Add the phone number you want to receive calls on.
3. Search for and link Lakin Correctional Center.
4. Your loved one must link your number from her end as well.
5. Fund your prepaid account — credit is deducted per call and video session.

The iOS/Android app is the easiest way to manage calls, receive mobile calls, and book video visits.

Phone Calls

Calls are outgoing only during designated free-time periods. Most calls run 15–20 minutes before automatic disconnect. All calls are recorded and monitored.

Call costs display in your account at setup. Fund in amounts matching your typical call frequency.

Video Visits

Available: Wednesday and Sunday, 8:00 AM – 6:00 PM

Book through your ConnectNetwork dashboard — select Lakin, choose a time slot, and confirm both sides are linked. Sunday slots fill quickly when in-person and video visits compete for resources.

You’ll need a smartphone, tablet, or computer with camera and microphone. The GTL Videophone app is recommended.

Troubleshooting

“Not accepting calls” — Check account balance and number registration.

Immediate disconnect — VoIP numbers sometimes don’t work. Try a standard cell number.

Video slot unavailable — Book earlier in the week; contact ConnectNetwork support if recurring.

Poor call quality — Varies by unit phone and your signal. She can try a different unit phone.