Q
Can I just turn up to visit someone at Marin County Jail?
No. The Sheriff's Office states that walk up visits are not accepted. Every visit has to be scheduled at least 24 hours ahead, through marincountyca.gtlvisitme.com, the GTL VisitMe app on an Android device, the kiosk in the jail lobby, or by calling 855-208-7349. A person can have one 30-minute on-site visit and one 25-minute video visit per day.
Visitation
Q
Are visits behind glass?
Yes. The Sheriff's own Custody Manual allows contact visits only for attorneys representing someone in a capital case, and states that no other contact visits shall be allowed. The 2021 PREA audit describes visiting as non-contact and held within the pods. Plan for a visit through a barrier, which matters if you are bringing a child.
Visitation
Q
Which phone number should I call?
Marin County publishes four different jail numbers for different purposes, which catches families out. 415-473-6655 is the main directory listing. 415-473-7316 is given for arrest, charges and bail questions. 415-499-7316 reaches the housing Sergeant and is the number for a family emergency. 415-473-6653 is published for exact bail amounts. Start at 415-473-6655 unless your question matches one of the others.
General
Q
Where do I mail a letter?
Personal mail goes to a processing centre in Nevada, not to San Rafael. Address it to the person's name and ID number, then the line Marin County Jail - 1102, then PO Box 96777, Las Vegas, NV 89193. This has been the process since May 2, 2022. Legal mail, official documents and books from a publisher still go to 13 Peter Behr Drive.
Mail
Q
How many people can come to one visit?
Marin County's own sources disagree, so confirm before you drive. The public visiting rules say a maximum of 3 people are allowed per visit. The Sheriff's Custody Manual, policy 1009.7, says a maximum of two adults and two children. Both are official. Call 415-473-6655 and ask which applies on the day you plan to come.
Visitation
Q
Which account do I put money on?
It depends what you want it spent on, because Marin runs three. Access Corrections holds the commissary and trust account, funded online, by phone at 866-345-1884, at the lobby kiosk or by money order. ConnectNetwork holds a separate phone account and a separate tablet account. Care packages are ordered from marinpackages.com. Funding the wrong one is the most common mistake here.
Send Money
Q
I am worried about their health. Who do I tell?
Marin publishes a route for this, which many counties do not. Forms are kept in the jail lobby for passing a medical or psychological concern to the right staff, and you hand the completed form to the lobby staff member. The form has space for your own contact details so staff can come back to you. Medical and psychological staff are on duty 24 hours a day, seven days a week. For something you believe is an emergency, call jail staff on 415-499-7316. If the worry is a mental illness and you need help arranging a visit, Prisoner Services is on 415-473-7268.
General
Q
Is there an inmate handbook I can read?
There is a handbook, and the Sheriff does not publish it. Custody Manual policy 503.3 confirms a detailed handbook is given to each person at orientation, and policy 1009.5 says the visiting schedule appears in that handbook, viewable on the tablets in the pods. Nothing equivalent is published for families, so if a rule matters to you, ask for it on the phone rather than assuming none exists.
General