Phone Contact at Krome North Service Processing Center

You Cannot Call a Detainee Directly

There is no way to place an incoming call to a specific detainee at Krome. This is a fundamental difference from how phone contact works at many state prisons and county jails, where family members set up prepaid accounts that the incarcerated person calls into. At Krome, all calls originate from the detainee’s side.

How to Leave an Urgent Message

If you need to get time-sensitive information to a detainee, call (305) 207-6424 or (305) 207-2202. Have ready:

• The detainee’s full legal name
• Their A-Number, if you have it
• Your name and a callback number
• A brief description of the message

Staff will pass along urgent messages, but this is not a substitute for regular phone contact. Save it for genuinely time-sensitive situations instead of routine check-ins.

How Outgoing Calls Work

The detainee places outgoing calls from phones available inside the facility. Independent reporting on the specific vendor handling these calls is inconsistent. Some sources point to GTL/ConnectNetwork, the same company that operates Florida DOC’s statewide inmate phone system, while others point to Talton Communications. The actual vendor may depend on the specific phone terminal, may have changed over time, or may vary by which company holds the current contract. This detail could not be confirmed through a single authoritative source during research. Treat it as background information, not a confirmed fact, and ask the detainee directly which system they’re using when they call you.

Setting Up a Phone Account

For questions about setting up an account to accept or pay for a detainee’s outgoing calls, call 1-866-516-0115. This number is associated with detention facility phone account setup. Confirm with the representative which specific system applies to Krome before funding an account, since setting up the wrong account type could mean your funds don’t connect to calls from this facility.

What to Expect When the Detainee Calls You

Similar to state prison and county jail systems, expect a recorded announcement identifying the call as coming from a detention facility. You may be asked to accept charges or confirm you’ll accept the call, depending on how the account is set up. Because the detainee cannot call you back if the call drops for a reason on your end, try to keep your phone accessible during expected call windows.

Calls Are Monitored

Outgoing calls from ICE detention facilities are generally monitored and may be recorded, consistent with practice across immigration detention. The common exception is calls to an attorney of record, which are typically treated as confidential and are not monitored in the same way. Avoid discussing sensitive case details on a monitored line, and direct legal-strategy conversations to properly designated attorney calls instead.

Video Calling and Messaging Alternatives

Some ICE detention facilities offer supplemental video visitation or messaging services through the same vendor that handles phone calls. Whether Krome currently offers these options, and which company operates them, was not confirmed during research. Ask the detainee directly, or call 1-866-516-0115 to ask about current video or messaging options tied to phone account setup.

International Calls

If family members are located outside the United States, outgoing call rates and connectivity can vary a lot by destination country and by which vendor is handling the call. This wasn’t specifically confirmed for Krome. If cost or connectivity becomes an issue, ask the detainee whether alternative contact methods, such as mail or a messaging platform, might be more reliable for your specific situation.

Troubleshooting

If a detainee stops calling as expected, or if you’re having trouble figuring out how to set up or fund an account:

1. Call 1-866-516-0115 to ask about account setup for calls from Krome specifically.
2. Ask the detainee which vendor or system they’re using during your next call.
3. Confirm the detainee is still held at Krome and hasn’t been transferred, since ICE can move detainees between facilities with limited notice.
4. For anything urgent, use the message lines at (305) 207-6424 or (305) 207-2202 instead of waiting for the detainee’s next scheduled call.