Calls go through ConnectNetwork/AdvancePay. The inmate calls you. Set up a prepaid account at web.ConnectNetwork.com/Get-Started-FDC or call (866) 732-9098.
Create your phone account in minutes
Lowell Correctional Institution uses ConnectNetwork/AdvancePay for all inmate phone calls, the same statewide system used at every FDOC facility. The inmate initiates calls from phones in their housing unit. You cannot call the inmate directly. To avoid expensive collect charges, set up a prepaid account at web.ConnectNetwork.com/Get-Started-FDC before the inmate calls. Phone hours run Monday through Thursday 8 AM to 11 PM EST, Friday and Saturday until 1 AM, and Sunday until 11 PM. All calls are monitored and recorded.
Lowell CI uses ConnectNetwork/AdvancePay for all inmate phone calls. Inmates access phones in their housing units during scheduled call times. You cannot call the inmate directly. The inmate dials your number from the facility phone.
When the inmate calls, you will hear a recorded announcement identifying the call as coming from a Florida correctional facility. You can accept or decline the call. Your number must be on the inmate’s approved contact list before they can call you.
| Day | Call Hours (EST) |
|---|---|
| Monday | 8:00 AM – 11:00 PM |
| Tuesday | 8:00 AM – 11:00 PM |
| Wednesday | 8:00 AM – 11:00 PM |
| Thursday | 8:00 AM – 11:00 PM |
| Friday | 8:00 AM – 1:00 AM |
| Saturday | 8:00 AM – 1:00 AM |
| Sunday | 8:00 AM – 11:00 PM |
| Day before state holidays | 8:00 AM – 1:00 AM |
| State holidays (Mon-Thu, except Thanksgiving) | 8:00 AM – 11:00 PM |
These hours reflect the statewide FDOC schedule used for ConnectNetwork/AdvancePay calls. Call 352-690-8900 to confirm current phone access hours for Lowell CI specifically.
Go to web.ConnectNetwork.com/Get-Started-FDC and create a free account. This is the recommended setup before the inmate places their first call.
Once registered, add the inmate to your contact list using their DC number and facility. Confirm the facility listed is Lowell Correctional Institution. Add a payment method to fund the account. When the inmate calls your number, the cost comes out of your ConnectNetwork balance.
For account setup by phone, call (866) 732-9098.
Advance Pay (recommended): You deposit money into a Friends and Family account on ConnectNetwork. When the inmate calls, charges come out of your prepaid balance. You control the spending and can set up low-balance alerts by text. This is the most cost-effective option.
AdvancePay PIN Debit: You fund the inmate’s personal calling account instead of your own. The inmate uses this balance to call multiple numbers. This option gives the inmate more control over who they call.
Collect: The charges go to your landline phone bill. Most cell phones do not accept collect calls. Collect calls are more expensive than prepaid options.
There are several ways to fund your account:
ConnectNetwork offers a voicemail option for Lowell CI. You call a local voicemail number, record a message, and the inmate can listen to it on the facility phone. Call (866) 732-9098 to get the Lowell CI voicemail number and the current cost per message.
All calls are monitored and recorded by FDOC, except calls to an attorney. Do not discuss the inmate’s pending legal matters, court dates, or case strategy during a phone call. Those conversations can be used in court.
If a call drops or the inmate cannot reach you, there may be a long line for facility phones, a lockdown, or a disruption in the unit. Keep a regular calling schedule so the inmate knows when you are available.
Do not share your ConnectNetwork login with the inmate. The account is for the person on the outside. The inmate manages their own calling from the facility side.
Lowell CI also offers Securus eMessaging for text-style communication. This is a separate platform from ConnectNetwork. Register at securustech.net, purchase message stamps, and send messages or photos to the inmate’s tablet or kiosk. For Securus support, call 972-734-1111 or 800-844-6591.
6 of 12 questions
Calls go through ConnectNetwork/AdvancePay. The inmate calls you from facility phones. Set up a prepaid Advance Pay account at web.ConnectNetwork.com/Get-Started-FDC or call (866) 732-9098. Phone hours are Mon-Thu 8AM-11PM EST, Fri-Sat 8AM-1AM EST, and Sun 8AM-11PM EST.
Phone CallsGo to web.ConnectNetwork.com/Get-Started-FDC, create a free account, add the inmate by DC number and facility, and fund your account with a credit or debit card. Confirm the facility listed is Lowell Correctional Institution. For phone setup, call (866) 732-9098.
Phone CallsCall rates through ConnectNetwork/AdvancePay vary by account type. Prepaid Advance Pay is less expensive than collect calls. Log in to ConnectNetwork.com or call (866) 732-9098 for current per-minute rates.
Phone CallsNo. The inmate calls you. You cannot call the facility to speak with an inmate. The inmate dials your number from facility phones during call hours.
Phone CallsA few things can cause a missed call: the facility may be on lockdown, there may be a long line for phones, the inmate may be in a program or medical appointment, or your number may not be on their approved contact list. Try keeping a consistent schedule so the inmate knows when you are available.
Phone CallsMonday through Thursday: 8:00 AM to 11:00 PM EST. Friday and Saturday: 8:00 AM to 1:00 AM EST. Sunday: 8:00 AM to 11:00 PM EST. The day before state holidays extends to 1:00 AM.
Phone CallsYes. All calls through ConnectNetwork/AdvancePay are monitored and recorded by FDOC. Attorney-client calls are the only exception. Do not discuss the inmate's case, charges, or legal strategy during a regular call.
Phone CallsYes. ConnectNetwork offers voicemail. Call (866) 732-9098 to get the local voicemail number for Lowell CI and learn the per-message cost.
Phone CallsFund online at ConnectNetwork.com, by phone at (866) 732-9098, at the lobby kiosk at Lowell CI, by mailing a check to P.O. Box 911722, Denver, CO 80291-1722, or in cash at retail locations like Walmart and Kroger (start online first).
Phone CallsYes, through Securus eMessaging at securustech.net. This is a separate platform from ConnectNetwork. Register, purchase message stamps, and send messages or photos to the inmate's tablet. Contact Securus at 972-734-1111 or 800-844-6591 for help.
Phone CallsAdvance Pay funds your Friends and Family account. You pay for calls when the inmate calls your specific number. PIN Debit funds the inmate's personal calling account, which they can use to call multiple numbers. Advance Pay gives you more control over spending.
Phone CallsMost cell phones cannot accept collect calls. Set up an Advance Pay account at web.ConnectNetwork.com/Get-Started-FDC so calls route through your prepaid balance instead. This also reduces the per-minute cost compared to collect.
Phone CallsSearch FDOC Offender Search at dc.state.fl.us to confirm custody and get the DC number.
View ArticleSat-Sun 9AM-3PM EST. Apply first, then schedule each week through FDOC.
View ArticleUse Correct Pay at CorrectPay.com/Florida or call (855) 836-3364.
View ArticleAll FDOC personal mail: PO Box 23608, Tampa, FL 33623. USPS only, scanned digitally.
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All information on this page comes directly from official government and facility sources. How we verify information › Last verified July 6, 2026.