Phone Calls at Palm Beach County Main Detention Center

Why FDOC’s Phone System Doesn’t Apply Here

ConnectNetwork/AdvancePay under FDOC branding is the statewide phone provider contracted by the Florida Department of Corrections for its state prisons. Palm Beach County Main Detention Center is a county jail, run by PBSO, which contracts Securus Technologies for inmate phone calls.

Setting Up a Securus Account

1. Go to securustech.net to create an account online.
2. Or call 800-844-6591 to set up an account by phone.
3. Have the inmate’s full legal name and booking number ready, since Securus needs this to link the account correctly.

How Jail Phone Systems Typically Work

• The inmate initiates the call from a phone in their housing unit.
• You generally cannot call the inmate directly.
• You fund a Securus account in advance, and the cost of each call is deducted from your balance.
• Calls are typically monitored and recorded, except for calls to an attorney.

Video Visitation

Video visitation at Palm Beach County Main Detention Center runs through GTL/ViaPath’s ConnectNetwork platform, separate from the Securus phone system. Sessions are available by kiosk inside the jail or by tablet. Exact hours, session limits, and fees for video visitation were not independently confirmed during this research. Call 561-688-4400 or 561-558-2700 to ask about current scheduling.

Rates and Call Limits

Exact per-minute rates and call-length limits for this facility were not independently confirmed during this research. Ask Securus directly at 800-844-6591 or check your account for the current rate schedule, since jail phone rates can run well above standard cell phone rates.

International and Long-Distance Calls

If you need to receive calls while living outside the United States or in a different area code, ask Securus customer service at 800-844-6591 about international call support and pricing.

Important Rules

Calls are monitored and recorded except for attorney-client calls. Do not discuss pending legal matters, court dates, or case strategy during a call, since those conversations can be used in court.

Troubleshooting Failed Calls

If calls are not connecting, check that your number is on the inmate’s approved contact list if the system requires one, that your Securus account balance has funds, and that your phone carrier isn’t blocking unfamiliar numbers. Call Securus customer service at 800-844-6591 for account-specific troubleshooting, and call 561-688-4400 for facility-level questions.