Phone Calls at Tomoka Correctional Institution

How to Set Up an Account

Go to web.connectnetwork.com/Get-Started-FDC and create an AdvancePay account, or call 866-732-9098 for help setting one up. AdvancePay lets you add funds in advance so the inmate can call your number directly.

Rates and Call Limits

Rates vary by call type and are set under FDC’s contract with ConnectNetwork. Check your account online for the current rate schedule for calls to your specific number.

How Calls Are Monitored

All calls are monitored and recorded except for privileged calls to an attorney. Both parties hear a recorded notice at the start of the call confirming this.

Managing Your Account

Log in to your ConnectNetwork account to add funds, check your balance, and block or unblock specific numbers. Customer service is available at 866-732-9098 during posted support hours.

Alternatives to Phone Calls

FDC facilities also support tablet-based messaging in some cases. Check with the facility at 386-323-1070 to confirm what’s currently available at Tomoka Correctional Institution.

Troubleshooting Failed Calls

If calls aren’t going through, confirm your account has sufficient funds and that your number isn’t blocked on your end by a call-blocking app or carrier setting. Contact ConnectNetwork support at 866-732-9098 if the problem continues.