Phone Calls at Allen Correctional Center

Securus Technologies handles calls: set up a prepaid account before the first call. The inmate adds your number to their list.

Overview

Phone calls at Allen Correctional Center go through Securus Technologies. The inmate must add your number to their approved call list before they can dial you. Setting up a prepaid account through Securus in advance gives you the best call rates and ensures your number is ready when they try to call.

Quick Facts

Phone calls go through Securus Technologies: securustech.net or 1-800-844-6591.
The inmate must add your number to their approved call list (up to 20 numbers, updated quarterly).
Each call is limited to 15 minutes. A warning tone sounds before the call disconnects.
Set up a prepaid account at securustech.net for better rates than collect calls.
All calls are recorded and monitored. Never discuss legal matters on a call.
Cell phones can't receive collect calls. You need a Securus prepaid or AdvancePay account.
For facility questions, call Allen CC at (337) 639-2943.

How Phone Calls Work at Allen CC

The inmate makes outgoing calls. You can’t call them. Here’s how it works:

The inmate adds your number to their approved call list. They can have up to 20 approved numbers. The list is typically updated quarterly. If your number isn’t on the list yet, they have to wait for the next update window.
You set up a Securus account (recommended) so calls go through at prepaid rates instead of collect rates.
The inmate calls your number from facility phones during scheduled calling hours.
You accept the call.

Setting Up a Securus Account

Go to securustech.net or call 1-800-844-6591.

Options:

AdvancePay. You fund an account tied to your phone number. When the inmate calls, the cost is deducted from your balance. Better rates than collect.
Prepaid Calling. The inmate’s commissary account is charged per call. Works if the inmate has sufficient JPay funds.
Collect calls. Billed to your phone bill. Only works on landlines, not cell phones. Higher per-minute rates.

Recommendation: Set up an AdvancePay account at securustech.net with your cell phone number. This works on any phone and gives you the best rates.

Call Limits

15 minutes per call. A warning tone plays before the call cuts off. If the conversation isn’t done, the inmate can call back immediately, subject to available call time.
300 minutes per month is the typical Louisiana DOC allotment. Inmates on certain disciplinary statuses may have reduced monthly limits.

What Not to Talk About

All calls at Allen Correctional Center are recorded and may be reviewed by staff. Avoid anything related to pending legal matters or court strategy, discussions of criminal activity, or anything you wouldn’t want staff to hear. Attorney-client calls on a designated privileged line may be handled differently. Consult with the attorney for specifics.

If Calls Aren’t Coming Through

Confirm your number is on the inmate’s currently active approved list, not just submitted
Check that your cell carrier isn’t blocking correctional facility numbers. Ask to whitelist the Securus number range
Verify your Securus account has a positive balance if you’re using AdvancePay
Call Securus support at 1-800-844-6591 for account issues

Video Visitation

Securus Technologies offers video visiting at many Louisiana facilities. Call Allen Correctional Center at (337) 639-2943 to ask whether video visitation is currently available and how to schedule a session.

Families Also Ask

6 of 6 questions

How do I receive calls from an inmate at Allen Correctional Center?

Set up a Securus AdvancePay account at securustech.net with your phone number. The inmate must add your number to their approved list. Once both are done, they can call you from facility phones and the cost is deducted from your AdvancePay balance.

Phone Calls

What is the phone provider at Allen Correctional Center?

Securus Technologies. Set up a prepaid account at securustech.net or call 1-800-844-6591 to get started.

Phone Calls

How long can a phone call be at Allen Correctional Center?

Each call is limited to 15 minutes. A warning tone plays before the line disconnects. Inmates typically get 300 minutes per month, though disciplinary restrictions may reduce this.

Phone Calls

Can my cell phone receive collect calls from Allen Correctional Center?

No. Collect calls can only be billed to landlines. For cell phones, set up a Securus AdvancePay account at securustech.net. You fund the account and calls are charged against your balance.

Phone Calls

How often can an inmate update their approved call list at Allen CC?

Louisiana DOC call lists are typically updated quarterly. If someone needs to be added, the inmate must request the update and wait for the next quarterly cycle. Plan ahead.

Phone Calls

Is video visitation available at Allen Correctional Center?

Call Allen CC at (337) 639-2943 to confirm current availability. Securus provides video visiting at many Louisiana facilities. You'll need to be on the approved visitor list to participate.

Phone Calls