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Phone Calls at Old Colony Correctional Center

Calls and tablet messaging run through a statewide Massachusetts DOC vendor.

Overview

Massachusetts DOC contracts with a statewide vendor for phone calls and tablet messaging across all of its facilities, including Old Colony. Vendor names and account setup steps can change when the state’s contract changes, so confirm the current details directly from the state before setting up an account.

Quick Facts

Massachusetts DOC contracts statewide for inmate phone and tablet services.
Confirm the current vendor and account setup at mass.gov/how-to/contact-an-inmate-in-massachusetts.
The person in custody places outgoing calls; you cannot call into the facility and reach them directly.
All calls are subject to monitoring and recording.

How Calls Work

Like other Massachusetts DOC facilities, Old Colony’s phone system is outgoing-only. The person in custody calls out to numbers on their approved contact list. You can’t call the facility and ask to be connected directly.

Confirming the Current Vendor

Massachusetts DOC’s phone and tablet vendor is set at the state level and can change when contracts are renewed. Instead of naming a specific provider that might be outdated by the time you read this, go to mass.gov/how-to/contact-an-inmate-in-massachusetts for the current setup instructions, or call Old Colony directly at (508) 279-6000 to ask what’s in place right now.

Tablet Messaging

Massachusetts DOC has expanded tablet access across its facilities for messaging, in addition to phone calls. As with phone service, check the state’s current page for setup steps and any costs involved.

Monitoring

All calls and messages through the DOC’s contracted systems are subject to monitoring, and calls may be recorded.

Families Also Ask

4 of 4 questions

Can I call someone at Old Colony Correctional Center directly?

No. The phone system is outgoing-only. The person in custody places calls to you; you can't call in and reach them directly.

Phone Calls

Who is the phone vendor for Old Colony?

Massachusetts DOC contracts statewide for phone and tablet services, and the vendor can change over time. Check mass.gov/how-to/contact-an-inmate-in-massachusetts for the current provider and setup steps.

Phone Calls

Can I message through a tablet instead of calling?

Massachusetts DOC has expanded tablet messaging at its facilities. Setup details depend on the current statewide vendor, so check mass.gov/how-to/contact-an-inmate-in-massachusetts for current instructions.

Phone Calls