Cumberland County Jail Phone Calls

Q: Who do I contact with billing or account questions?

Call Securus at 1-800-844-6591, or email fournier@cumberlandcounty.org for jail-side questions about the phone system.

Securus runs the phone and tablet system. Set up an account at 1-800-844-6591 or online at securustech.net.

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Overview

Securus Technologies is the confirmed phone and tablet provider at Cumberland County Jail, named directly on the Sheriff’s Office website. Calls are placed by the inmate to a family member’s registered account, and every call is monitored and recorded except for a defense attorney’s number that’s been registered ahead of time. Securus also runs the jail’s tablet system, including a mobile app and tablet-based messaging.

Quick Facts

1 Securus Technologies runs the phone system and tablets at Cumberland County Jail.
2 Set up a phone account by calling 1-800-844-6591, answered 24 hours a day, or online at securustech.net/phone-products/.
3 Questions or issues with the phone system can be emailed to [email protected].
4 All calls are monitored and recorded, except calls to a defense attorney's number that's been registered in advance.
5 Defense attorneys must register their phone number before an inmate calls them for the call to be excluded from recording.
6 Tablets run through Securus as well, with a dedicated tablet information page at securustablet.com, a mobile app, and tablet-based e-messaging.
7 Messaging Solutions content, including any attached media, is reviewed and preserved by Securus and the jail. Attorneys are told not to use messaging for confidential or privileged communication.
8 The jail does not publish a specific per-minute call rate on its own website. Confirm current pricing directly through Securus when you set up your account.

Setting Up a Phone Account

To receive calls from someone at Cumberland County Jail, set up a Securus account by calling 1-800-844-6591, which is answered 24 hours a day, or by going to securustech.net/phone-products/. Once your account is active, the inmate can call the phone number you’ve registered.

If you run into problems setting up an account or have billing questions, you can also email [email protected].

How Calls Work

Calls at Cumberland County Jail are outgoing only, meaning the inmate places the call to you instead of you calling in directly. All calls are monitored and recorded, with one specific exception: a defense attorney’s phone number that has been registered in advance with the jail. Registering ahead of time is what excludes those specific calls from being recorded, protecting attorney-client privilege.

Tablets and Messaging

Securus also operates the jail’s tablet system. Families can learn about tablet features at securustablet.com, use the Securus Mobile App, and send messages through Securus Tablet E-Messaging. Keep in mind that any message and attached media sent through the Messaging Solutions platform is reviewed, monitored, and preserved by Securus and the jail. If you’re an attorney communicating with a client, use registered phone calls, not tablet messaging, for anything confidential, since messaging isn’t protected the same way.

Rates

Cumberland County Jail’s own website doesn’t publish a specific per-minute rate for calls. Confirm current pricing directly through Securus when you set up your account, either by phone at 1-800-844-6591 or online.

If a Call Won’t Connect

Confirm your phone number is entered correctly on your Securus account.
Confirm your phone carrier isn’t blocking calls from unfamiliar or automated numbers, since some carriers filter these by default.
Contact Securus directly at 1-800-844-6591 if your account itself seems to be the problem.
If none of that resolves it, check the inmate locator to confirm the person is still in custody at Cumberland County Jail. Given how many people move through this jail each year, a lost connection can sometimes mean a transfer or release.

Families Also Ask

6 of 10 questions

What phone company does Cumberland County Jail use?

Securus Technologies, confirmed directly from the Cumberland County Sheriff's Office website.

Phone Calls

How do I set up an account to receive calls?

Call 1-800-844-6591, answered 24/7, or go to securustech.net/phone-products/ to set up an account.

Phone Calls

Can I call the jail and speak to my family member directly?

No. Calls are outgoing only, meaning the inmate calls you using their registered call system, instead of you calling in to reach them directly.

Phone Calls

Are calls recorded?

Yes, all calls are monitored and recorded, except for a defense attorney's number that has been registered with the jail in advance.

Phone Calls

How does an attorney register a number so their calls aren't recorded?

Defense attorneys must register their phone number with the jail before the inmate calls them. Once registered, those specific calls are excluded from recording.

Phone Calls

Does Cumberland County Jail have tablets?

Yes. Securus runs the tablet system, including a mobile app and tablet-based e-messaging, alongside the phone system.

Phone Calls

Is tablet messaging private?

No. Any message or attached media sent through the Messaging Solutions platform is reviewed, monitored, and preserved by Securus and the jail. Attorneys are specifically told not to use it for privileged communication.

Phone Calls

What does a phone call cost?

The jail's own website doesn't publish a specific per-minute rate. Confirm current pricing directly through Securus at 1-800-844-6591 or online.

Phone Calls

What do I do if calls aren't connecting?

Check that your Securus account and phone number are set up correctly, confirm your carrier isn't blocking unfamiliar numbers, and contact Securus directly. If that doesn't help, check the inmate locator to confirm the person is still in custody.

Phone Calls