Calls run 15 minutes and are collect or debit only, with the current provider unconfirmed by the county.
Create your phone account in minutes
Two current official Franklin County documents describe the phone system differently, and we want to be upfront about that instead of picking one and hoping it’s right. The jail’s Inmate Handbook names Securus as the phone provider. A separate document, the jail’s own Inmate Telephone Policy and Procedures, names a different company, Inmate Telephone Inc. Both are published on the same Sheriff’s Office webpage. What both documents agree on is how calls actually work: collect or debit calls placed from the housing unit, capped at 15 minutes, with no incoming calls allowed.
We can’t give a single confident answer here, so we’re telling you that directly instead of guessing. Franklin County’s own Inmate Handbook lists Securus Technologies as the phone provider, with a toll-free number, 800-844-6591, and a website, securustech.net, for setting up a call account. A separate document on the same Sheriff’s Office webpage, titled the Inmate Telephone Policy and Procedures, names a completely different company: Inmate Telephone Inc., reachable at 814-949-3303 or online at inmatetelephone.com. Both documents are presented as current on the county’s website as of this guide’s last verification date.
Since we can’t resolve which one is actually in place today from the county’s own materials, call the Franklin County Detention Center directly at (207) 778-3032 and ask which phone provider is currently handling calls before you try to set up an account with either company.
Regardless of which company is currently in place, both documents describe the same process. Calls are outgoing only, meaning the inmate places the call to you, not the other way around. Calls happen from blue collect/debit phones located in the housing unit dayroom, available while the phones are turned on, generally from 7:00 a.m. to 9:00 p.m. each day.
The first call made after setting up a new account is a short, limited call meant only to pass along the information needed for you to open a full call account with whichever provider is active. After that, every call needs an active account on your end.
Every call is automatically cut off after 15 minutes, with a voice prompt warning you shortly before the call ends. Inmates aren’t allowed to make back-to-back calls or use three-way or conference calling. If a Corrections Officer orders an inmate to hang up, they’re required to do so immediately, and any call can be disconnected at any time for a valid reason. Misusing the phone can lead to disciplinary action, and using the phone to commit a crime results in separate criminal charges.
You cannot call into Franklin County Jail to reach an inmate directly, and staff won’t relay a message to them on your behalf. The only exception is a verified emergency, in which case the jail will notify the inmate and give them access to a phone.
Inmates can call their attorney from the same housing unit phone used for personal calls. If the attorney’s office won’t accept a collect call, or there’s no money available for a debit call, the inmate has to reach their attorney by mail or during a scheduled visit instead.
6 of 10 questions
This isn't fully clear from the county's own materials. The jail's Inmate Handbook names Securus. A separate, also-current Inmate Telephone Policy document names Inmate Telephone Inc. Call (207) 778-3032 to confirm which one is actually active.
Phone CallsFirst confirm which provider is currently active by calling (207) 778-3032. Then set up an account either through Securus at 800-844-6591 or securustech.net, or through Inmate Telephone Inc. at 814-949-3303 or inmatetelephone.com, depending on what the jail confirms.
Phone CallsNo. Incoming calls to inmates aren't allowed, and staff won't take a message for an inmate. Calls only go one direction: the inmate calls out to you.
Phone CallsCalls are automatically disconnected after 15 minutes, with a voice prompt warning shortly before the call ends.
Phone CallsBased on the jail's published daily schedule, phones are turned on around 7:00 a.m. and turned off around 9:00 p.m.
Phone CallsYes, from the same housing unit phone used for personal calls. If the attorney won't accept a collect call and there's no debit balance, the inmate needs to reach them by mail or during a visit instead.
Phone CallsNo. Three-way or conference calling is against the rules, along with making back-to-back calls.
Phone CallsNeither official document published by Franklin County states a per-minute rate. Call (207) 778-3032, or contact whichever provider is confirmed as active, for current pricing.
Phone CallsFirst confirm which phone provider is actually active by calling (207) 778-3032, since the county's own documents conflict on this. Then check your account setup and confirm your carrier isn't blocking unfamiliar numbers. If the person may have transferred, check the inmate search guide.
Phone CallsWe don't know, and the county's website doesn't explain the discrepancy. Instead of guessing which one is correct, we're disclosing both names here and recommending a direct call to (207) 778-3032 to confirm before you set up an account.
Phone CallsMail a money order or bank check, a separate process from phone accounts.
View ArticleSchedule a no-contact visit by phone.
View ArticleCheck custody status before setting up a call account.
View ArticleGet the mailing address and what's no longer accepted.
View ArticleSearch for your loved one and start sending photos, letters, and messages today.
Search for Your Loved OneFree Inmate Search
All information on this page comes directly from official government and facility sources. How we verify information › Last verified July 21, 2026.