Send Money to Iredell County Detention Center. TouchPay Deposits

How to Send Money Online

Go to gtlfsonlinepay.com. Select North Carolina from the state list, then choose Iredell County Detention Center. Enter the inmate’s ID number and the facility locator number. Choose a deposit amount, review the fee shown on screen, and pay with a debit or credit card. Deposits typically post within a few hours.

If you don’t have the inmate ID yet, look it up at the Iredell County inmate locator before starting the deposit.

How to Use the Lobby Kiosk

A TouchPay kiosk is available in the jail lobby at 204 Constitution Lane, Statesville, NC 28677. The kiosk accepts cash and credit cards. You need the inmate’s ID number and facility locator number here as well. Deposits made at the kiosk typically post right away.

You do not need to visit during business hours to use the kiosk. It’s accessible during the facility’s visiting hours. Call (704) 878-3131 to confirm kiosk availability.

What You Need for Every Deposit

• Inmate ID number: The unique number assigned to the person at booking. Find it at iredellsheriff.com/683/Inmate-Locator or call (704) 878-3131.
• Facility locator number: A secondary identifier used by TouchPay to route funds to the correct account at this specific facility.
• Payment method: Debit card, credit card, or cash (cash is kiosk only).

A deposit made without the correct inmate ID or facility locator number may be delayed or returned. Always confirm both numbers before sending.

What the Money Covers

Funds go to the inmate’s account, which covers:

• Commissary: Food items, hygiene products, writing supplies, and other approved items available for purchase.
• Phone calls through Securus: The inmate can pay for calls from their account. See the phone calls guide for how Securus works at Iredell County.

Commissary and phone accounts may be separate depending on how the facility routes funds. If a deposit doesn’t appear where you expected, call (704) 878-3131 to ask how funds are applied.

iCareGifts for Commissary Gift Packs

In addition to direct deposits, family members can order pre-set commissary gift packs through iCareGifts at icaregifts.com. Iredell County offers 14 gift packs ranging from $10.49 to $104.99. Options include writing supplies, snack packs, and an 85-item selection. Orders are placed online and the facility delivers within up to 30 days.

For iCareGifts support, call 888-439-5020, Monday through Sunday, 8 AM to 9 PM Eastern.

Fees

A service fee applies to every deposit. The fee depends on the deposit amount and payment method. The exact fee is displayed before you confirm the transaction on the TouchPay site or kiosk. There’s no way around the fee, but knowing the amount before you confirm keeps things transparent.

Troubleshooting a Failed Deposit

If a deposit doesn’t post within 24 hours:

1. Check your bank or card statement to confirm the charge went through.
2. Log in to your TouchPay account at gtlfsonlinepay.com and check your transaction history.
3. Call TouchPay support or the jail at (704) 878-3131 to ask staff to check the inmate’s account.

Common reasons for delays include an incorrect inmate ID, a mismatch in the name entered, or a temporary system hold. Always confirm the inmate ID before retrying.

Account Limits and Restrictions

Account balance limits may apply depending on the facility’s commissary policy. If you’re unsure about the current limit or whether a deposit will be accepted, call (704) 878-3131 before sending a large amount.

If the inmate transfers to another facility, any remaining balance may need to be transferred or refunded. Contact TouchPay or the facility to ask about the transfer process.

What Happens to Funds During a Transfer or Release

If the person is transferred to a state prison or released, contact (704) 878-3131 to ask how remaining funds are handled. TouchPay may allow a transfer of funds to a new account or a refund, depending on the circumstances.