Iredell County Detention Center Phone Calls. How Securus Works

Why You Can’t Call In

There is no direct line to reach an inmate by phone at Iredell County Detention Center. The facility’s phone system is outbound only. The person inside dials out to registered numbers through the Securus system. Your job is to get your number registered and funded so the call connects when they try.

Step 1. Create a Securus Account

Go to securustech.net and create a free account. Use your real name and the phone number you want them to call. If you plan to use more than one number, you can register additional numbers in your account settings.

You can also call Securus customer service at (972) 734-1111 or (800) 844-6591 for help setting up your account.

Step 2. Choose a Billing Plan

Securus offers three ways to pay for calls:

Plan	How It Works
Securus Debit	You prepay into your Securus account. Calls draw from that balance.
Advance Connect	You set up a prepaid account tied to a specific phone number. Works like a calling card.
Direct Bill	Charges go directly to your phone bill. Not available for all carriers.

Securus Debit is the most common option for families. Log in to securustech.net to compare current rates and choose the plan that fits your situation.

Step 3. Wait for the Call

Once your number is registered and your account has funds, the person can call you from the jail phone. They dial your number and the Securus system connects the call after a brief recorded announcement. The announcement states that the call is from a correctional facility and is being monitored.

Call Rates and Lengths

Per-minute rates vary based on the billing plan and call type. Rates are shown in your Securus account before you add funds. Call length may be limited by the facility. If you’re unsure how long calls can be, call the facility at (704) 878-3131 to ask.

Calls Are Monitored and Recorded

All calls through Securus are recorded and monitored by jail staff. This is standard for county jails and is disclosed at the start of every call. Attorney calls may be handled differently. If you’re an attorney, contact the facility directly at (704) 878-3131 to ask about attorney-client call procedures.

Securus SecureView Tablets

Iredell County uses Securus SecureView tablets, which may support video visits and messaging in addition to voice calls. If the facility has tablet-based services active, the person inside can use the tablet to send messages or request a video visit. Check securustech.net for current tablet service availability at this facility.

What Numbers Can Be Called

The person inside can only call numbers that are on their approved call list. If your number isn’t ringing through, ask the person inside to add it to their list with facility staff.

How to Block or Unblock a Number

If you want to block calls from the facility to a specific number, contact Securus at (972) 734-1111. Blocking is permanent for that number unless you request it be removed.

International Calls

Check with Securus at (972) 734-1111 to ask about international call availability. Not all plans support international numbers.

When Calls Don’t Connect

If calls aren’t going through:

1. Confirm your number is listed in your Securus account and on the inmate’s approved call list.
2. Check that your account has a balance.
3. Some mobile carriers block calls from correctional facilities by default. Contact your carrier to ask about this.
4. Call Securus support at (972) 734-1111 or (800) 844-6591 to troubleshoot further.

You can also call the jail at (704) 878-3131 to ask staff whether the inmate has phone access.