Use ConnectNetwork online, Western Union, or a free money order. Always include the OPUS number.
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Neuse Correctional Institution uses ViaPath/ConnectNetwork to process money deposits for people in NC DAC custody. You can send money online at ConnectNetwork.com, by phone, through Western Union using code NCDAC TRUST, or by mailing a money order to TouchPay Holdings LLC. Money orders carry no service fee. Every deposit requires the person’s full legal name and OPUS number. Funds cover commissary purchases, phone time through ViaPath/GTL, and other approved items.
Before you send money, have two things ready:
Find the OPUS number using the NC OPI inmate search. A deposit without the correct OPUS number can be delayed, misapplied, or returned.
Go to ConnectNetwork.com and create a free account if you do not have one. Search for Neuse Correctional Institution, enter the person’s name and OPUS number, choose an amount, and pay with a debit or credit card. Deposits typically post within a few hours during business days.
Online fees:
| Deposit Amount | Fee |
|---|---|
| Up to $20 | $2.48 |
| $20.01 to $100 | $5.25 |
| Over $100 | $8.16 |
Call ViaPath/ConnectNetwork directly:
Have the person’s name, OPUS number, and your payment card ready. Phone fees range from $3.27 to $8.95.
Send money through any Western Union location or at westernunion.com. Use code NCDAC TRUST as the receiver. You still need the person’s full name and OPUS number. The Western Union fee is $3.00.
Mail a money order made out to TouchPay Holdings LLC to:
TouchPay Holdings LLC PO Box 174 Houston, TX 77001-0174
Write the person’s full legal name and OPUS number on the memo line. Money orders carry no service fee, making this the lowest-cost option. Processing time is longer than online deposits, so plan ahead.
Funds deposited through ConnectNetwork go toward:
NC DAC may place holds on funds if the person has court-ordered restitution, fines, or other financial obligations. Those deductions happen automatically.
If the money does not show up within a day or two, check:
Call ConnectNetwork support at 877-650-4249 for help. You can also call Neuse CI at (919) 731-2023 to ask whether a hold was placed on the account.
If the person transfers to another NC DAC facility, funds in their trust account typically follow them. Contact ConnectNetwork at 877-650-4249 or call the new facility to confirm the transfer went through.
NC DAC requires that the person sending money be on the approved visitor list. If you are not yet approved as a visitor, start the application process using the visitation guide.
Do not send cash in an envelope. Cash sent through the mail will not be credited and cannot be returned. Use one of the approved methods above.
6 of 12 questions
Use ViaPath/ConnectNetwork at ConnectNetwork.com, call 888-428-1845 (Trust) or 800-483-8314 (AdvancePay), use Western Union code NCDAC TRUST, or mail a free money order to TouchPay Holdings LLC, PO Box 174, Houston TX 77001-0174.
Send MoneyThe person's full legal name and their OPUS number. Find the OPUS number using the NC OPI inmate search at webapps.doc.state.nc.us/opi/offendersearch.do?method=view.
Send MoneyOnline: $2.48 to $8.16 depending on the amount. Phone: $3.27 to $8.95. Western Union: $3.00. Money orders: free.
Send MoneyA money order made out to TouchPay Holdings LLC, mailed to PO Box 174, Houston TX 77001-0174, carries no service fee. Write the person's full name and OPUS number on the memo line.
Send MoneyOnline deposits through ConnectNetwork typically post within a few hours during business days. Money orders take longer because of mail and processing time. Call 877-650-4249 if a deposit does not appear after 48 hours.
Send MoneyCommissary items like food and hygiene products, phone time through ViaPath/GTL, and other NC DAC-approved purchases. Court-ordered restitution or fines may be deducted automatically.
Send MoneyNo. Cash in the mail will not be credited and cannot be returned. Use ConnectNetwork, Western Union, or a money order instead.
Send MoneyNCDAC TRUST. Use this code at any Western Union location or at westernunion.com. The fee is $3.00, and you still need the person's name and OPUS number.
Send MoneyCall ConnectNetwork support at 877-650-4249. Double-check that you used the correct OPUS number and that your payment method went through. You can also call Neuse CI at (919) 731-2023 to ask about any holds.
Send MoneyTrust account funds generally follow the person to the new facility. Call ConnectNetwork at 877-650-4249 or the new facility to confirm the transfer went through.
Send MoneyBoth draw from the person's NC DAC trust account. When you deposit through ConnectNetwork or any approved method, the funds go into the account the person uses for commissary and phone calls.
Send MoneyCall ConnectNetwork/ViaPath support at 877-650-4249. For facility-specific questions, call Neuse CI at (919) 731-2023.
Send MoneyFunds in the account cover phone time. Here is how to set up calls.
View ArticleGet the OPUS number you need before every deposit.
View ArticlePlan an in-person visit. Confirm hours at (919) 731-2023.
View ArticleSend a letter through TextBehind while you wait for account access.
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