Calls go through ViaPath/GTL at $0.10 per minute. Set up AdvancePay so they can call you.
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Phone calls at Orange Correctional Center run through ViaPath/GTL via the ConnectNetwork platform. The rate is $0.10 per minute and each call is capped at 15 minutes. The person inside calls you. You cannot call directly into the facility to reach them. To receive calls, set up an AdvancePay account at ConnectNetwork.com or call 800-483-8314. You can also fund the person’s commissary account through ConnectNetwork so they can pay for calls from their own balance. Video visits are available through the Getting Out Visits app at sso.gtlconnect.com.
You cannot dial Orange Correctional Center and get connected to a specific person. The facility phone system works the other way: the person inside uses designated phones to call your number. Your job is to make sure your number is set up and funded so calls connect when they come through.
If someone doesn’t call during the day, keep in mind that Orange Correctional Center is a work release facility. Many residents are off-site at jobs or in class at UNC-Chapel Hill during daylight hours. Calls are more likely in the evenings when residents are back on-site.
AdvancePay is a prepaid calling account you fund on behalf of the person inside. Each call is charged against the AdvancePay balance.
To set up AdvancePay:
You can also call 800-483-8314 to set up and fund an AdvancePay account by phone.
The person at Orange Correctional Center must have your phone number on their approved call list before they can dial it. If calls are not going through, confirm your number is on the list. Contact Orange Correctional Center at (919) 732-9301 if there is an issue with the number registration.
Once your account is funded and your number is registered, wait for the person to call. Calls come through as an automated announcement identifying them as coming from a correctional facility. You must accept the call to connect.
Each call lasts up to 15 minutes. After the call ends, the charge is deducted from the AdvancePay balance. Keep an eye on the balance and reload when it gets low.
| Rate Type | Amount |
|---|---|
| Per-minute rate | $0.10 |
| Maximum call length | 15 minutes |
| Maximum cost per call | $1.50 |
At $0.10 per minute for a 15-minute call, each call costs $1.50 at most. This rate applies to calls within the US. Contact ViaPath at 877-650-4249 for international call rate information.
Instead of, or in addition to, funding an AdvancePay account, you can deposit money directly to the person’s commissary trust account through ConnectNetwork. They can then use that balance to pay for calls from inside. See the send money guide for how to deposit to their trust account.
Orange Correctional Center offers video visits through the Getting Out Visits platform, operated by ViaPath/GTL. Video visits let you see the person face-to-face without traveling to Hillsborough.
To set up a video visit:
The person must be on your approved visitor list for video visits, just as they would for an in-person visit. Check the visitation guide for how the visitor approval process works.
All phone calls at Orange Correctional Center are monitored and recorded. This is standard for NC state facilities. Do not discuss anything on a call that you would not want recorded. Attorney-client calls are handled differently. Contact the facility directly for legal call protocols.
The person at Orange Correctional Center can only call numbers on their approved call list. Numbers must be registered with the facility ahead of time. Blocked, restricted, or VOIP numbers may not connect. If calls consistently fail to a specific number, contact ViaPath support at 877-650-4249 to check if the number is compatible.
If you are not receiving calls:
You can also call Orange Correctional Center at (919) 732-9301 to confirm there are no issues on the facility end.
6 of 12 questions
No. Calls are outbound only. The person inside calls you. Set up an AdvancePay account at ConnectNetwork.com or call 800-483-8314, add your number, and fund it so calls connect.
Phone CallsViaPath/GTL via ConnectNetwork. Manage accounts at ConnectNetwork.com or call 877-650-4249 for support.
Phone Calls$0.10 per minute. Each call is capped at 15 minutes, so the maximum cost per call is $1.50.
Phone CallsGo to ConnectNetwork.com, create a free account, select AdvancePay, find Orange Correctional Center under North Carolina, and fund the account. You can also call 800-483-8314.
Phone CallsYes. All calls from Orange Correctional Center are monitored and recorded. This is standard for NC state prisons.
Phone CallsYes. Video visits go through the Getting Out Visits app at sso.gtlconnect.com. Create a free account, find Orange Correctional Center, and schedule a session. The person must be on your approved visitor list.
Phone CallsOrange Correctional Center is a work release facility. Many residents are off-site at jobs or at UNC-Chapel Hill during the day. Calls are more likely in the evenings when residents return.
Phone CallsCheck your AdvancePay balance, confirm your number is on the approved call list, and make sure your carrier doesn't block calls from correctional facilities. Call ViaPath support at 877-650-4249 for help.
Phone CallsVOIP numbers sometimes have trouble connecting with correctional facility phone systems. A standard cell or landline number is more reliable.
Phone CallsYes. AdvancePay is a separate account you fund on their behalf. You can also deposit to their commissary trust account through ConnectNetwork so they can pay for calls from their own balance.
Phone CallsCall 877-650-4249 for general support. For AdvancePay deposits by phone, call 800-483-8314.
Phone CallsLegal calls are handled differently from regular calls. Contact Orange Correctional Center directly at (919) 732-9301 for legal call protocols.
Phone CallsFund their commissary account so they can pay for calls from inside.
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All information on this page comes directly from official government and facility sources. How we verify information › Last verified July 7, 2026.