Personal mail goes through TextBehind: [Full Name] #[OPUS#], Pamlico Correctional Institution, P.O. Box 247, Phoenix, MD 21131. Books and legal mail go to 601 North 3rd Street, Bayboro, NC 28515.
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Pamlico Correctional Institution uses TextBehind, a scan-and-forward mail service, for all personal correspondence. Letters and photos do not go directly to the facility in Bayboro, NC. Instead, they go to a TextBehind processing address in Phoenix, MD, where staff scan the mail and forward it electronically to the inmate’s account at the facility. The physical facility address at 601 North 3rd Street, Bayboro, NC 28515 is where you go for visits, and where books, publications, and legal mail are sent, but not where you send personal letters.
It is easy to mix these up, so here is the clear version. The address at 601 North 3rd Street, Bayboro, NC 28515 is where the facility physically sits. Use this address when visiting, for GPS directions, for shipping books from approved publishers, and for sending legal mail from an attorney.
Personal letters and photos are different. NC DAC routes personal mail for Pamlico C.I. through TextBehind, a third-party scan-and-forward service. Your letter travels to Phoenix, MD, gets scanned there, and the digital version goes to the inmate at the facility. The original physical mail does not get shipped to Bayboro.
[Full Legal Name] #[OPUS Number]
Pamlico Correctional Institution
P.O. Box 247
Phoenix, MD 21131
Put the inmate’s full legal name and OPUS number on the first line. The OPUS number follows the # symbol directly. Find the OPUS number by searching the NC DAC OPI at webapps.doc.state.nc.us/opi/offendersearch.do?method=view. Include your full name and return address on the front of the envelope.
When your letter arrives at the Phoenix, MD address, TextBehind staff open it, inspect it for prohibited content, and scan it. The scanned version is then delivered to the inmate’s account at Pamlico C.I., where they can read it on a facility device or kiosk. The inmate does not receive a physical copy of your letter.
Allow time for USPS delivery to Maryland plus processing time before the inmate sees your letter.
Photos sent to the TextBehind address are scanned like letters and delivered digitally to the inmate. Keep photos appropriate: no adult content, no gang symbols, no images of weapons. If you want the inmate to have a physical printed photo, Pigeonly can print and mail photos on your behalf through channels the facility accepts. Search for the inmate at pigeon.ly/search to get started.
Use a standard envelope. Prohibited envelope types include:
Do not include anything inside the envelope other than your written letter and photos. Do not tape items to pages, fold anything inside, or use glitter, stickers, or scented products on the envelope or letter.
Books and publications do not go through TextBehind. They must be shipped directly from an approved publisher or vendor to the physical facility address:
[Full Legal Name] #[OPUS Number]
Pamlico Correctional Institution
601 North 3rd Street
Bayboro, NC 28515
Personal book collections sent from home are generally not accepted. Order new books directly from publishers such as Amazon, Barnes and Noble, or other approved retailers that ship as the publisher or seller of record. Call (252) 692-6200 to confirm the current book policy before sending anything.
Packages for inmates at NC DAC facilities must go through approved vendors. Visit ncinmatepackage.com for the current list of approved package vendors and ordering instructions. Do not send packages to the facility or to the TextBehind address outside of the approved vendor system.
Legal mail from attorneys and courts is handled differently. It is not routed through TextBehind. Send legal mail directly to the physical facility:
[Full Legal Name] #[OPUS Number]
Pamlico Correctional Institution
601 North 3rd Street
Bayboro, NC 28515
Legal mail is opened in the inmate’s presence rather than being pre-screened. If you are an attorney, mark the envelope clearly as legal mail and confirm the protocol with the facility by calling (252) 692-6200 or emailing [email protected].
If TextBehind or NC DAC rejects your mail, it is returned to the sender at the return address on the envelope. Mail that fails a content review after scanning may be deleted rather than returned. If your mail keeps getting returned, call (252) 692-6200 to ask what the issue is.
Inmates at Pamlico C.I. can write back using standard USPS mail. Their return address will show the facility’s physical location: 601 North 3rd Street, Bayboro, NC 28515. Responses take as long as standard first-class mail plus any processing time on the facility’s outgoing mail system.
Pigeonly prints and mails letters and photos on your behalf, handling formatting and delivery through channels NC DAC facilities accept. This is convenient if you send mail frequently or want to make sure the format meets facility requirements. Search for the inmate at pigeon.ly/search to get started.
The easiest way to send photos and letters to someone at Pamlico Correctional Institution is through Pigeonly. Upload your photos or write your letter online, and Pigeonly prints and mails everything to the facility for you, following the mail rules listed above.
6 of 13 questions
Personal mail goes through TextBehind: [Full Legal Name] #[OPUS Number], Pamlico Correctional Institution, P.O. Box 247, Phoenix, MD 21131. Books and legal mail go to 601 North 3rd Street, Bayboro, NC 28515.
MailNC DAC uses TextBehind, a scan-and-forward mail service, for Pamlico C.I. Your letter goes to the TextBehind processing center in Phoenix, MD, where it is scanned and delivered electronically to the inmate. The physical facility address in Bayboro is for visits, books, and legal mail only.
MailThe OPUS number is the inmate's NC DAC identification number. Find it at webapps.doc.state.nc.us/opi/offendersearch.do?method=view. It goes on the first address line after the # symbol: [Full Legal Name] #[OPUS Number].
MailYes. Photos sent to the TextBehind address are scanned and delivered digitally to the inmate. Keep photos free of adult content, gang symbols, or weapons. Pigeonly can also print and mail photos on your behalf at pigeon.ly/search.
MailAllow USPS delivery time to Phoenix, MD plus TextBehind processing time before the inmate receives your letter digitally. This is typically several business days from when you mail it.
MailTextBehind accepts USPS. Do not send personal correspondence through FedEx, UPS, or DHL. Use standard USPS first-class mail.
MailAvoid padded envelopes, bubble mailers, boxes, envelopes with metal clasps, plastic bags, and multi-layer packaging. Use a plain standard envelope.
MailBooks must come from an approved publisher or retailer shipped directly to the facility at 601 North 3rd Street, Bayboro, NC 28515. Do not send books from a personal collection. Call (252) 692-6200 to confirm the current book policy before ordering.
MailUse an approved vendor through ncinmatepackage.com. Do not send packages to the TextBehind address or directly to the facility outside of the approved vendor system.
MailRejected mail is returned to the sender at the return address on the envelope. Call (252) 692-6200 if your mail keeps being returned so you can find out what the issue is.
MailLegal mail from attorneys goes to the physical facility: [Full Legal Name] #[OPUS Number], Pamlico Correctional Institution, 601 North 3rd Street, Bayboro, NC 28515. It is opened in the inmate's presence. Confirm the protocol by calling (252) 692-6200 or emailing [email protected].
MailYes. TextBehind staff open and inspect personal mail before scanning. NC DAC staff may also review the digital version. Legal mail is opened in the inmate's presence instead of being pre-screened.
MailYes. The inmate can send letters through standard USPS from the facility. Their outgoing mail will show 601 North 3rd Street, Bayboro, NC 28515 as the return address.
MailSearch NC DAC OPI to get the OPUS number for the mailing address.
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All information on this page comes directly from official government and facility sources. How we verify information › Last verified July 8, 2026.