New York prints two different box numbers on one line of this prison's address, and the one most websites copied is the prison's own rather than your person's. Send letters and photos in minutes.
Send letters and photos in minutes
Get the box number right and everything else about writing to Five Points is straightforward. Get it wrong and your letter goes to the prison’s own post box instead of the one that sorts mail to people in custody. This page starts there, because it is the mistake the internet keeps repeating.
Address a letter like this.
John Smith, 12A3456
Five Points Correctional Facility
Caller Box 119
6600 State Route 96
Romulus, NY 14541
The name and the DIN go together on the first line. The DIN is the Department Identification Number the state lookup gives you, and mail without it cannot be sorted to a person.
Here is exactly how New York publishes the address for this prison.
6600 State Route 96 Caller Box 400 (Incarcerated Individual Mail: Caller Box 119) Romulus, NY 14541
Two different post boxes, on one line, one of them inside a bracket.
Read quickly it looks like an address with a footnote. It is not. Caller Box 400 is the prison’s own box, the one its suppliers and its post goes to. Caller Box 119 is the one that reaches a person in custody.
This is not unique to Five Points. New York publishes a business address and a separate incarcerated mail box for every state prison, and the state’s own procurement paperwork lists only the business one. Anything copied from that paperwork inherits the wrong box, which is how Caller Box 400 ends up being republished as a family mailing address.
Use 119.
Four things, and the last one catches people out.
A letter with no return address is treated as contraband and is not delivered. That is the department’s own wording, and it applies across New York.
Worth saying plainly, because it is not true everywhere.
Mail here is opened and inspected at the prison and then handed over. It is checked for cash, cheques, money orders, printed material and contraband, and then your person gets the actual envelope and the actual paper.
Many county jails in New York have moved the other way, posting personal mail to a scanning centre in another city and delivering it as an image on a tablet. Five Points does not. The letter you wrote is the letter they hold.
The department publishes this list and it applies statewide.
| Refused | Note |
|---|---|
| Polaroid photographs | The format itself, regardless of the picture |
| Nude photographs | |
| Postage stamps | Do not enclose stamps for a reply |
| Letters from other people | Third-party mail, with an exception for children |
| Tape, glue or paste | Including on newspaper clippings |
| Cash, cheques, money orders | See the money section below |
There is also a limit on paper: five pages of printed or photocopied material per letter. Newspaper clippings count as one page each. Legal papers for an active case can go over it only with the Superintendent’s written permission in advance, and no more than once every four months.
Ordinary printed photographs are fine. Send them.
Polaroids are not, anywhere in New York, and the reason is the format rather than the picture. An instant print has a thick backing that can conceal things, so the department excludes the whole category.
Order prints from a photo service or print them at home on ordinary photo paper, and keep the writing on the back to a name and a date.
Do not put money in the envelope. It will not reach them, and the inspection at the prison is looking for exactly that.
Money orders and cheques go to the JPay lockbox, PO Box 531190, Miami, Florida 33153, with a JPay deposit slip, up to $999.99 a transaction and free by post. There is also a lockbox inside the prison that takes up to $50 cash per person per day on a visit day.
New York no longer lets families post or carry packages in. Everything has to come directly from an approved vendor, shipped by USPS, FedEx or UPS.
The allowances are two non-food packages a year and three food packages a month, with the food capped at a combined 40 pounds. The department publishes a disapproved vendor list, and Directive #4911 carries the detail.
Correspondence from a lawyer or a court is privileged and runs under its own rules, in Directive #4421 and not the general correspondence directive.
It is opened in front of the person it is addressed to, not in the mailroom. A family member cannot send ordinary mail under a legal label, and doing it risks the letter rather than helping it.
Letters go to Caller Box 119, not Caller Box 400. Pigeonly prints and mails your letters and photos to Five Points with Caller Box 119, the street and the DIN already filled in.
6 of 10 questions
Caller Box 119, 6600 State Route 96, Romulus, NY 14541. Put their full name and DIN on the first line and your return address in the top left corner of the envelope.
Mail & PhotosBecause New York prints both boxes on one line and 400 comes first. Caller Box 400 is the prison's own post box. The state publishes a business address and a separate incarcerated mail box for every prison, and documents built from the business listing carry the wrong one.
Mail & PhotosYou have addressed the letter to the prison's own post box instead of the box that sorts mail to people in custody. Use 119 and the problem does not arise.
Mail & PhotosYes. Mail arriving without a clearly identifiable sender name and return address is treated as contraband and is not delivered. Put it in the top left corner.
Mail & PhotosThe actual letter. Mail at Five Points is opened and inspected at the prison and then handed over, so the paper you wrote on is the paper they hold. That is different from several New York county jails, which now scan personal mail and deliver it to a tablet.
Mail & PhotosYes, ordinary printed photographs. Polaroids are refused everywhere in New York because of the format, not the picture, since the thick backing can conceal things. Nude photographs are refused too.
Mail & PhotosNo. Postage stamps are on the refused list. So are letters from other people enclosed in yours, with an exception for children, and anything with tape, glue or paste on it.
Mail & PhotosThere is no limit on a handwritten letter, but printed or photocopied material is capped at five pages per piece of correspondence, with newspaper clippings counting one page each. Legal papers for an active case can exceed that only with the Superintendent's written approval, at most once every four months.
Mail & PhotosNo. Money orders and cheques go to the JPay lockbox at PO Box 531190, Miami, Florida 33153 with a deposit slip, or into the lockbox at the prison on a visit day. Incoming mail is opened and inspected specifically for cash, cheques and money orders.
Send MoneyNot yourself. Packages have to come directly from an approved vendor by USPS, FedEx or UPS. The allowance is two non-food packages a year and three food packages a month up to a combined 40 pounds, and Directive #4911 carries the detail.
Mail & PhotosThe DIN goes on the first line of the envelope.
View ArticleMoney goes to Miami, not to Romulus.
View ArticleVisiting days, and who gets asked to leave first.
View ArticleCalls have been free statewide since August 2025.
View ArticleSearch for your loved one and start sending photos, letters, and messages today.
Search for Your Loved OneFree Inmate Search
All information on this page comes directly from official government and facility sources. How we verify information › Last verified September 23, 2026. Official source: doccs.ny.gov/location/five-points-correctional-facility ›