Q
What address do I use to write to someone at Five Points?
Caller Box 119, 6600 State Route 96, Romulus, NY 14541, with their full name and DIN on the envelope and your return address in the top left. DOCCS prints Caller Box 400 and Caller Box 119 on the same line, and 400 belongs to the prison rather than to your person.
Mail & Photos
Q
Why do other sites give a different box number?
Because they copied the wrong half of one line. New York publishes a business address and a separate incarcerated mail box for each prison, and procurement documents carry only the business one. That is where Caller Box 400 comes from.
Mail & Photos
Q
What days can I visit?
Wednesdays and weekends, 9:00 AM to 3:00 PM, with the latest arrival at 2:00 PM. Wednesdays are open to all, and each weekend day belongs to even or odd DINs. Weekday holiday visiting is suspended at Five Points, so a public holiday falling on a Monday or a Thursday is not a visiting day here.
Visitation
Q
How long will my visit last?
A minimum of three hours, unless it starts after 12:00 PM. That is a published floor rather than a guess, and it is worth knowing before you drive, because the three hour mark is also when the visiting room starts asking people to leave if it is full.
Visitation
Q
What happens if the visiting room is full?
There is a published order. Volunteers are asked first. Then visitors living within 100 miles are ended after three hours, first in first out. Then people whose family travelled more than 100 miles, on the same basis. Anyone who has not had a visit in six months is considered separately by the Superintendent or Officer of the Day.
Visitation
Q
How many people can come with me?
Three visitors at a time. There is no cap on the number of visits in a day, which is more generous than several maximum security prisons in the state, and nothing needs filing in advance.
Visitation
Q
Do I need to apply before visiting?
No. New York has no visitor application and no approved-visitor list for an ordinary visit. You need valid photo identification and the consent of the person you are visiting. Former incarcerated people, anyone on probation or parole, and DOCCS employees need written permission from the Superintendent.
Visitation
Q
How much do phone calls cost?
Nothing. New York made every call from a state prison free on August 1, 2025, and families no longer open or fund a provider account. Three calls of up to fifteen minutes are credited each Saturday, calls after those run to thirty minutes, and the window is 7:00 AM to 11:00 PM.
Phone Calls
Q
Can I send a money order in the envelope?
No, and it will not reach them. Money goes to the JPay lockbox at PO Box 531190, Miami, Florida 33153 with a deposit slip, or into the visitor lockbox at the prison on a visit day. Mail here is opened and inspected specifically for cash, cheques and money orders.
Send Money