Phone Calls at Franklin County Jail

Calls from the Franklin County Jail run on ViaPath AdvancePay, while email and videograms go through JPay, so a family needs two accounts for two jobs. Connect with your loved one in minutes.

Stay Connected

Set Up Phone Calls for a Loved One in Franklin County Jail, NY

Create your phone account in minutes

Overview

Phone calls from the Franklin County Jail in Malone run through ViaPath, which lists AdvancePay Phone for the jail. Email and videograms run separately through JPay. Nobody can call in, and booking answers on 518-483-6795.

Quick Facts

1 Phone provider: ViaPath (ConnectNetwork)
2 AdvancePay: a prepaid account in your name
3 Email and videograms: JPay
4 No incoming calls
5 Booking: 518-483-6795
6 Sheriff's administration: 518-483-3304
7 Being housed out can interrupt calls
8 Check VINE if calls stop

ViaPath AdvancePay

ViaPath’s ConnectNetwork lists AdvancePay Phone for the Franklin County NY jail. It is a prepaid account in your name that pays for calls from the jail to your number. Open it as soon as you know where the person is held.

Calls Go One Way

You cannot call in to someone held at the jail.

Email and Videograms Through JPay

For messages, JPay lists email and videograms for the jail. That runs through a separate JPay account.

Numbers Worth Saving

What	Number
Booking	518-483-6795
Sheriff’s administration	518-483-3304
Undersheriff	518-483-3305

When Calls Stop

A court trip, a transfer to state prison, or being housed out to another county’s jail can all interrupt calls. In 2025 the jail housed out 58 people, 40 of them women. Check VINE or call booking.