The lobby kiosks here run around the clock but the staffed cash window opens one day a week, on Fridays, which is the detail that sends people home empty handed. Send photos and letters too.
Send photos and letters too
Monroe County takes deposits through Access Corrections, and gives you three ways to hand the money over: online or by phone with a card, at a lobby kiosk with cash, or at a staffed window that opens on Fridays. Commissary money and phone credit are two separate county funds, which is worth knowing before you top up the wrong one.
| Route | When | Takes |
|---|---|---|
| Access Corrections online or app | Any time | Visa and Mastercard |
| Access Corrections by phone, 1-866-345-1884 | Around the clock | Visa and Mastercard |
| Lobby kiosk, jail or STAR Academy | 24 hours | Cash and cards, no coins |
| Staffed cash window at the jail | Fridays only, 8:00 AM to 3:00 PM | Cash |
The kiosk is the one most people end up using, because it is the only cash route that does not depend on a single weekday. There are two of them at the jail, one in the visits lobby and one in the property lobby, so a kiosk is reachable if you are there to visit or to drop something off.
No coins. Notes and cards only.
The staffed money drop-off at the jail runs Fridays from 8:00 AM to 3:00 PM, and no other day.
This trips people up because the property area next to it keeps different hours entirely, Tuesday to Friday, 8:00 AM to 3:30 PM. So there are days when you can hand over property and not money, which feels arbitrary until you know it is two separate operations.
If Friday does not work, the kiosk in the same building does the same job at any hour.
Monroe County keeps them in two separate funds and publishes both.
Topping one up does not top up the other. If your person says they cannot call, adding money to commissary will not fix it, and the reverse is equally true.
The county publishes the annual expenditure for both, and the phone and tablet fund carried a rolling balance of about 1.9 million dollars in late August 2026. That is the scale of the thing families are paying into.
Both county sites have their own kiosk, and the deposit is tied to a person rather than a building, but the trip is wasted if you drive to the wrong one.
The daily roster does not make the distinction obvious. 585-753-4300 will confirm which building before you set off.
Every year people confuse a commissary deposit with bail. They are separate systems with separate consequences, and one of those consequences is expensive.
Bail is paid through GovPayNow, and the county runs three separate portals depending on which court set it, Town and Village, County, or Family. You need seven pieces of information to complete a payment.
And then the part the county prints in capital letters on its own page: the funds become the property of the defendant, and any refund of bail by the court is made to the defendant, not to whoever paid it. If you post bail on your card and the case ends with the money returned, it goes to them.
Bail questions go to 585-753-4182.
An older county document names TouchPay as the deposit vendor instead of Access Corrections, and it is still sitting online.
The Access Corrections pages are the newer ones, the current property document points at Access Corrections rather than naming a vendor of its own, and the TouchPay document uses older terminology throughout. We are going with Access Corrections and telling you why rather than quietly picking one.
If you want certainty before sending money, 585-753-4300 is the number, and it is worth the two minutes.
6 of 8 questions
Through Access Corrections, either online, through its app, or on 1-866-345-1884 where agents are available around the clock and bilingual. In person, the lobby kiosks at both county sites take cash and cards 24 hours a day. There is also a staffed cash window at the jail, but it opens Fridays only.
Send MoneyThat is the schedule the county publishes: 8:00 AM to 3:00 PM on Fridays, and no other day. Confusingly, the property area beside it runs Tuesday to Friday, 8:00 AM to 3:30 PM, so there are days you can drop property but not cash. The kiosk in the same lobby is the way around it and runs at any hour.
Send MoneyNo. Notes and cards only. There are two kiosks at the jail, one in the visits lobby and one in the property lobby, plus one at the STAR Academy, and all of them run 24 hours a day.
Send MoneyBecause commissary and phone credit are two separate county funds. Commissary sits in Fund 9618 and telephone and tablet credit in Fund 9620. Money added to one does nothing for the other, so a deposit meant for calls has to be made to the phone side specifically.
Send MoneyNot to the jail. Cash, cheques and money orders of any type are on the prohibited list for incoming mail and will not be accepted in an envelope. Use a kiosk, the Access Corrections card routes, or the Friday cash window instead.
Send MoneyNo. Monroe County states in capital letters on its own payment page that the funds become the property of the defendant and that any refund of bail by the court is made to the defendant. That holds regardless of whose card was used. Bail also runs through three different GovPayNow portals depending on the court, and questions go to 585-753-4182.
Send MoneyAccess Corrections, on the balance of the evidence. An older county document still names TouchPay and it remains online, but the Access Corrections pages are more recent and the current property document cross-references them. We would rather tell you that than pick silently. Call 585-753-4300 if you want it confirmed before sending.
Send MoneyWhichever one holds your person. The jail is at 130 S. Plymouth Avenue downtown and the Andrew P. Meloni STAR Academy is at 750 E. Henrietta Road about four miles south. Both have a kiosk. The published roster does not make the distinction plain, so 585-753-4300 is worth calling first.
Send MoneyEvery deposit route asks for the MCJ number.
View ArticlePhone credit is the other fund, and it is topped up separately.
View ArticleMoney cannot travel in an envelope. Letters can.
View ArticleThere is a kiosk in the visits lobby while you are there.
View ArticleSearch for your loved one and start sending photos, letters, and messages today.
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All information on this page comes directly from official government and facility sources. How we verify information › Last verified September 17, 2026. Official source: monroecountysheriff-ny.gov/our-bureaus/jail-bureau ›