Niagara amended its phone contract in March 2026 specifically to comply with a federal order on call rates, which is the clearest published sign that prices here changed this year. Create your phone account in minutes.
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Securus Technologies runs the phones, the tablets and the video visiting at this jail, and has done since March 2021. Niagara County’s own legislative record documents the contract in unusual detail, including an amendment in March 2026 made specifically to comply with a federal order on rates.
Niagara County’s legislature publishes its resolutions, and they trace this contract more clearly than most counties manage.
| Resolution | Date | What it did |
|---|---|---|
| CSS-033-21 | 23 March 2021 | Entered the contract with Securus Technologies for inmate communication services |
| CSS-041-22 | 21 June 2022 | Extended to October 2025, and added a full-time onsite Securus administrator at no charge to the county |
| CSS-085-25 | 5 August 2025 | Extended to October 2026 |
| CSS-028-26 | 24 March 2026 | Fifth amendment, for federal rate compliance, tablet warranty and inventory, and recording storage |
That March 2026 amendment is the one worth knowing about. The county’s own wording is that it was made to comply with a federal order published on 5 December 2025, carrying a 120 day compliance period.
Plainly: call pricing at this jail was required to change during 2026.
The family side runs through the vendor’s website, which the Sheriff’s Office links from its own pages twice. You create an account, add the facility, and fund it in advance so that calls to your number are paid for when they come.
The same account and the same login sit behind the visit scheduler, which is why the visiting page and this one point at the same place. If you have already registered to book a visit, you are most of the way there.
Securus tablets have been in this facility since 2021. The Chief Jail Administrator is quoted by the vendor describing the reasoning, that more contact through messaging with videos and pictures is safer for the facility.
What the tablets carry:
This is an unusual line item to find in a county contract and it is worth knowing exists.
The Securus agreement includes video relay services for deaf and hard of hearing incarcerated individuals, funded at 2,000 dollars a year.
If your person is deaf or hard of hearing, the service is contracted and paid for. Ask about access on 716-438-3446.
Because the same vendor runs both, it is worth reading this alongside the visiting page.
The two facts that matter most: internet visits do not count against the two in-person visits a week, which is genuinely useful at a jail with no evening, Friday or weekend visiting. And a session that is terminated part way through is charged in full with no refund.
Work through it in this order.
For anything about billing or the account itself, the vendor handles that directly rather than the county.
6 of 6 questions
Securus Technologies, under a contract the county entered in March 2021 and has amended five times since. Niagara County's own legislature resolutions name the company and record the dates, which is a firmer source than most counties provide. The same vendor runs the tablets and the video visiting.
Phone CallsBecause of a federal order published on 5 December 2025 covering inmate calling rates. Niagara County's fifth contract amendment, passed on 24 March 2026, states plainly that its purpose was compliance with that order within the 120 day window, alongside changes to tablet warranty, inventory and recording storage.
Phone CallsThrough the vendor's website, which the Sheriff's Office links from its own pages. Create an account, add this facility, and fund it in advance. If you have already registered to book a visit, you are using the same system and most of the setup is done.
Phone CallsYes, since 2021. They carry messaging with photo and video attachments, video visiting sessions, educational content, legal resources and reentry and employment material. The Chief Jail Administrator is quoted by the vendor as favouring them on safety grounds.
Phone CallsYes, and it is contracted and paid for rather than something you have to arrange. The Securus agreement includes video relay services for deaf and hard of hearing incarcerated individuals, funded at 2,000 dollars a year. Ask about access on 716-438-3446.
Phone CallsYes, the same vendor and the same login. Two things worth carrying over from the visiting rules: internet visits do not count against the two in-person visits a week, and a session terminated part way through is charged in full with no refund.
Phone CallsSame vendor, same login, and video does not use up your visits.
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All information on this page comes directly from official government and facility sources. How we verify information › Last verified September 17, 2026. Official source: niagarasheriff.gov/corrections ›