Phone Calls at Queensboro Correctional Facility

Nothing for You to Set Up

The shortest answer on this guide: you do not have to do anything.

No account, no card to register, no balance to top up, no per minute rate. New York stopped charging families for state prison calls on 1 August 2025, and Queensboro is covered by it.

Anyone telling you to open an account to receive calls from Queensboro is working from the rules that applied before then.

The Weekly Allowance

Free calls	Three per week
Length	Up to fifteen minutes each
Credited	Every Saturday
After the three	Calls run up to thirty minutes
Window	7:00 AM to 11:00 PM

The three reset weekly and do not carry over, so an unused week is gone.

The Call Comes Out

You cannot ring in. There is no number at Queensboro that connects to a person in custody, and no way to leave a message for one.

In practice that means keeping your phone reachable between 7:00 AM and 11:00 PM. With three calls in a week, a missed one is a large share of the month’s contact.

Fifteen Numbers, Their List

Each person keeps an approved call list of up to fifteen numbers, and they manage it. A family member cannot ask for a number to be added from outside.

So a changed mobile number has to reach them by letter or on a call before it can be dialled. A number nobody inside knows about is a number that does not work, however often you look at the phone.

One Visit a Week, Three Calls

Most of this page is statewide. What shapes it at Queensboro is the visiting limit.

General population gets one visiting day a week, on a weekend day set by the last digit of the DIN, between 1:00 PM and 3:45 PM. People on temporary release do not get visits except in exceptional circumstances.

Against one short afternoon, three free calls a week are the steady contact.

Recorded, With One Exception

Calls from New York state prisons are recorded and may be monitored, with a notice at the start of each call.

Properly arranged legal calls are the exception and are not monitored. Ordinary family calls are, so speak on the basis that somebody may listen to it later.

What a Call Leaves Behind

Nothing, which is the whole problem with it.

Forty five minutes a week across three calls, and when it ends there is nothing on the shelf. A letter gets read twice and a photograph goes on a wall. Pigeonly sends both to Queensboro from your phone, addressed to 47-04 Van Dam Street with the DIN in place, so the days between visits still hold something.