Phone Calls at Stark County Jail

GTL/ConnectNetwork handles inmate phone calls at Stark County Jail. Set up a prepaid account at connectnetwork.com to receive calls and manage costs.

Overview

Stark County Jail uses GTL (also known as ViaPath and ConnectNetwork) for all inmate phone calls. To receive calls, set up an account at connectnetwork.com, register your phone number, and add funds. Inmates dial out from housing unit phones. You cannot call in to speak with a specific inmate. All calls are recorded and monitored. A ConnectNetwork account gives you control over costs and lets you see a call history.

Quick Facts

Phone provider: GTL/ConnectNetwork. Website: connectnetwork.com.
Create a free account at connectnetwork.com and register your phone number.
All calls are initiated from inside the facility. You cannot call in.
All calls are recorded and monitored by jail staff.
As of April 2026, FCC rate caps limit interstate calls from county jails to $0.18 per minute.
The ConnectNetwork mobile app lets you add funds and manage your account.
Phone call charges are separate from commissary orders through Keefe/StarkPackages.com.

How Phone Calls Work at Stark County Jail

GTL/ConnectNetwork handles all inmate phone calls at Stark County Jail. Inmates dial out from housing unit phones. You cannot call in and ask to speak with a specific person.

To receive calls, you need a ConnectNetwork account with your number registered and funds loaded. When an inmate calls your registered number, the charges come out of your balance automatically.

Setting Up a ConnectNetwork Account

Go to connectnetwork.com and create a free account.
Register the phone number you want to receive calls on.
Fund your account with a debit or credit card.

You can also download the ConnectNetwork mobile app on Android or iOS to add funds and manage your account.

Call Rates

As of April 2026, FCC rate caps limit interstate calls from county jails to $0.18 per minute. Local and in-state rates may be lower. Log in to connectnetwork.com to see current rates for calls from Stark County Jail.

Collect Calls

Collect calls may be available to landlines. Most cell phone plans don’t accept collect calls from correctional facilities. A ConnectNetwork prepaid account works for both cell phones and landlines.

All Calls Are Monitored

All phone calls are recorded and monitored by jail staff. Do not discuss anything you would not want staff to hear. For confidential legal calls, contact the jail at (330) 430-3800 to ask about attorney-client call procedures.

Troubleshooting

If calls aren’t connecting:

Confirm your phone number is registered in your ConnectNetwork account.
Confirm your account has a positive balance.
Check whether your carrier blocks calls from correctional facilities.
Contact GTL/ConnectNetwork support through connectnetwork.com.
Call the jail at (330) 430-3850 to check for facility-side issues.

Families Also Ask

6 of 8 questions

What phone service does Stark County Jail use?

GTL/ConnectNetwork. Set up a prepaid account at connectnetwork.com to receive calls from the facility.

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How do I receive a call from Stark County Jail?

Create an account at connectnetwork.com, register your phone number, and add funds. The inmate initiates all calls from inside the facility. You cannot call in.

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Can the inmate call my cell phone?

Yes, if you have a ConnectNetwork account with your cell number registered and funds available. Standard collect calls typically don't work on cell phones.

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How much do calls from Stark County Jail cost?

As of April 2026, FCC caps limit interstate calls from county jails to $0.18 per minute. Log in to connectnetwork.com for current rates from this facility.

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Are calls from Stark County Jail recorded?

Yes. All phone calls are recorded and monitored by jail staff.

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Can I call in to speak to an inmate?

No. All calls are initiated by the inmate from inside the facility. You cannot call in and be connected to a specific person.

Phone Calls

How do I add funds to my ConnectNetwork account?

Log in at connectnetwork.com and pay by credit or debit card. You can also use the ConnectNetwork mobile app on Android or iOS.

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Why isn't my call connecting?

Check that your number is registered in ConnectNetwork and your balance is positive. Some carriers block correctional facility calls. Contact GTL/ConnectNetwork support or call (330) 430-3850.

Phone Calls