Crain Unit Visiting Hours. In Person Through TDCJ, Video Through Securus | Pigeonly
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Crain Unit Visiting Hours. In Person Through TDCJ, Video Through Securus

Crain is one of the few Texas units with no video column on the TDCJ schedule at all, because its remote video runs through Securus while its in-person visits are booked through the state portal. Connect with your loved one in minutes.

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Overview

The Texas Department of Criminal Justice (TDCJ) publishes Crain’s in-person visits as Saturday and Sunday, 8:00 AM to 5:30 PM, across contact, regular and restricted. Its Video/Tablet column is blank, which is not an oversight: Crain is one of a small group of units whose remote video is booked through Securus Technologies instead of the state portal. Two systems, one prison.

Quick Facts

  • 1 Contact, regular and restricted visits: Saturday and Sunday, 8:00 AM to 5:30 PM.
  • 2 Crain has no Video/Tablet entry on TDCJ's schedule. Remote video is arranged through Securus Technologies, not the TDCJ portal.
  • 3 Contact visits require 60 days in TDCJ custody from the receive date, which matters at a unit that handles intake.
  • 4 You must already be on her Visitors List. The inmate submits Form RO-1, and it holds up to 10 names.
  • 5 One visit per week, generally two adults for two hours. All visits end at 5:30 PM.
  • 6 Up to $35 in coins only for the vending machines, plus one card. No bills.
  • 7 Six TDCJ units sit in Gatesville, so confirm she is at Crain and not Hilltop, Murray, Woodman or O'Daniel.

Crain’s Schedule, and the Column That Is Empty

Here is the visiting schedule for the Christina Melton Crain Unit, read from TDCJ’s Unit Visitation Schedule:

TypeDays and hours
ContactSaturday and Sunday, 8:00 AM to 5:30 PM
RegularSaturday and Sunday, 8:00 AM to 5:30 PM
RestrictedSaturday and Sunday, 8:00 AM to 5:30 PM
Video/TabletNot listed on TDCJ’s schedule

Cotulla, Telford, Garza West and most other Texas units show hours in all four columns. Crain shows three. TDCJ’s own family guide explains why: at a named group of units, visitors wanting a remote video visit register with Securus Technologies rather than using the TDCJ visitation portal.

So the practical answer is that Crain runs two booking systems in parallel. In-person visits go through the TDCJ portal one to seven days ahead. Remote video goes through Securus. Booking the wrong one is a wasted afternoon.

The Two In-Person Types, and What They Mean

Contact is the same room. TDCJ’s rules allow embracing and kissing once at the start and once at the end, and holding hands with hands on top of the table. Young children may be held. It is limited to immediate family unless unit administration approves otherwise.

Regular is behind glass. TDCJ’s rulebook states that general visits “are also referred to as non-contact and regular visits,” and describes visitors and inmates separated by a glass wall or partition. A family expecting a hug at a regular visit has misread the schedule.

Restricted appears as a column but TDCJ does not define the term in its April 2025 visitation rules. The nearest published rule covers security detention, where a woman gets one general visit a week at Level 1, two a month at Level 2, and one a month at Level 3. We could not confirm what the label means at Crain specifically, so call (254) 865-8431 rather than assume.

The 60-Day Rule, and Why It Bites Here

Contact visits require 60 days in TDCJ custody counted from the receive date. That is a statewide rule, but it lands harder at Crain than almost anywhere, because Crain handles intake, receiving and release. A woman recently arrived is very likely inside that 60-day window, which means her first visits are behind glass regardless of her custody level.

Worth knowing before you drive: it explains a “regular visit only” answer that otherwise looks arbitrary.

Getting on the Visitors List

The list is built by the inmate, not by you. She submits Form RO-1, which holds up to 10 names. There is no public version for a visitor to download, and changes are allowed once every six months.

Confirm the Gatesville Unit First

Six TDCJ units sit in Gatesville, five of them for women. Crain is at 1401 State School Road and Hilltop is at 1500 State School Road, and both are described as three miles north of town. Murray, Woodman and O’Daniel are also nearby, and O’Daniel is still called Mountain View by its own unit code.

Crain’s own line is (254) 865-8431, which reaches Crain only. Each of the others has its own number. Check the locator against the unit name before you set out, since arriving at the right town and the wrong prison is the most common failed trip in this part of Texas.

What You Can Bring

$35 in coins only, plus one card for the vending machines. No bills, phones, cameras, smartwatches or tobacco past the perimeter. Texas Penal Code section 38.11 makes bringing prohibited items onto prison property a felony.

No all-white clothing, and shorts or skirts no more than three inches above mid-knee. On the first full weekend of each month, visitors can have two photographs taken with their loved one free of charge.

What TDCJ Does Not Publish for Crain

Session length, visitor capacity, arrival cutoff, parking and lockers are not published for this unit. Neither is the exact ZIP, cleanly: TDCJ’s unit page and handbook give 76599-2999 while its directory table gives 76528. One call settles both that and the questions above.

Families Also Ask

6 of 6 questions

Q

What are the visiting hours at the Crain Unit?

Contact, regular and restricted visits all run Saturday and Sunday, 8:00 AM to 5:30 PM. There is no Video/Tablet entry on TDCJ's published schedule for Crain, because its remote video is handled by Securus Technologies rather than the TDCJ portal.

Visitation
Q

How do I set up a video visit with someone at Crain?

Through Securus Technologies, not the TDCJ visitation portal. Crain is one of a named group of units where TDCJ directs families to register with the vendor for remote video, which is why its Video/Tablet column on the state schedule is blank. In-person visits still go through the TDCJ portal.

Visitation
Q

Why was I only allowed a visit behind glass?

Most likely the 60-day rule. Contact visits require 60 days in TDCJ custody from the receive date, and Crain handles intake, receiving and release, so a woman who arrived recently is often still inside that window. Until it passes, visits are regular, meaning non-contact behind a partition.

Visitation
Q

What is the difference between a contact visit and a regular visit?

A contact visit is in the same room, with embracing and kissing allowed once at the start and once at the end, and young children may be held. A regular visit is behind a glass wall or partition with no contact possible. TDCJ's rules state that general visits 'are also referred to as non-contact and regular visits.'

Visitation
Q

How do I make sure she is at Crain and not another Gatesville unit?

Check the TDCJ locator and read the unit name closely. Six TDCJ units sit in Gatesville, and Crain at 1401 State School Road shares a road with Hilltop at 1500, both described as three miles north of town. Murray, Woodman and O'Daniel are also nearby. Crain's own line is (254) 865-8431.

Visitation
Q

Can I bring my daughter to see her?

Children can visit, but because of the nature of some offenses certain inmates cannot have contact visits with anyone under 18, and cannot have a regular visit with a child under 18 either unless the inmate is that child's legally recognized parent and the child is not the victim of the offense. Confirm with the unit before you travel.

Visitation

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All information on this page comes directly from official government and facility sources. How we verify information › Last verified August 26, 2026.