How Phone Calls Work at Garza West Unit

Securus setup, costs, and why you can't call in.

Overview

Phone calls at Garza West only go one direction: out. Inmates dial you — you don’t dial them. All outgoing calls run through Securus Technologies. If your number isn’t registered and funded in the Securus system, his call won’t connect.

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Quick Facts

Calls are outgoing only — you cannot call the inmate directly.
Register at texasprisonphone.com and fund your Securus account.
The inmate must also request you as an approved contact from their end.
All calls are recorded and subject to monitoring.

How to Register with Securus

Go to texasprisonphone.com:

Create a free Securus account
Add your phone number
Link your account to the inmate using their TDCJ number
Fund your prepaid account

Call Costs

Securus charges per-minute rates based on account type and location. Check the current rate when setting up your account. Fund via credit/debit card, MoneyGram, or Western Union.

How Calls Are Scheduled

Inmates access phones during designated free-time periods. There’s no scheduled call time from the outside — he dials when his housing schedule allows. Calls are typically limited to 15–20 minutes.

Video Calling

Securus also offers video calling for some TDCJ units. Check availability at texasprisonphone.com.

If Calls Aren’t Going Through

Call drops immediately — Try a cell number instead of VoIP
Not receiving calls — Verify your registered number matches exactly
“Not accepting calls” — Check account balance and inmate-side approval

Families Also Ask

3 of 3 questions

How do phone calls work at Garza West?

Garza West uses Securus for outgoing inmate calls. Set up an account at texasprisonphone.com, register your number, and fund the account to receive calls.

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