How to Call or Email an Inmate at FCI Coleman Medium

Phone Calls Through TRULINCS/TRUFONE

The BOP uses its TRULINCS/TRUFONE system for inmate telephone calls at FCI Coleman Medium, as at other BOP facilities. Inmates place outgoing calls directly using funds from their inmate trust account. When you receive a call, you’ll typically hear a recorded message identifying it as coming from a federal correctional facility, and you have the option to accept or decline. All calls are monitored and recorded, with limited exceptions for certain legal calls.

To receive calls:

• Provide the inmate with your current, working phone number so they can add it to their approved contact list.
• Keep your contact information current, especially if you change phone numbers or carriers.
• Note that some call types may incur charges billed differently depending on the plan and carrier involved.

Rates and call length limits are set by the BOP and can vary. Review current details with institutional staff at 352-689-5000 if you have specific questions.

CorrLinks Email

CorrLinks is the BOP’s secure messaging platform, used across the federal system including at FCI Coleman Medium. To use it:

1. Wait for the inmate to add you as a contact inside their CorrLinks account. You cannot register unprompted.
2. You’ll receive a system-generated email invitation once the inmate adds you.
3. Accept the invitation within the stated window, typically about 10 days, or it will expire and the inmate will need to resend it.
4. Once accepted, you can exchange text-based messages back and forth through the CorrLinks portal.

CorrLinks is generally the preferred way to stay in touch with a federal inmate because messages are usually delivered quickly and at no direct cost to you as the outside contact.

Call Limits and Restrictions

• The BOP may restrict telephone privileges if calls are found to threaten facility safety or violate policy.
• Both the inmate and the receiving party are considered to consent to monitoring and recording by using the phone system.
• If you’re accidentally removed from an inmate’s CorrLinks contact list, or a request expires unanswered, the inmate needs to resend the invitation from their end. You cannot re-add yourself.

Costs

• Phone calls incur per-minute charges billed against the inmate’s trust account.
• CorrLinks messages are typically free for the outside contact to send and receive.
• Exact phone rates can vary and are set at the BOP national or regional level; confirm current details with the facility if needed.

Alternatives to Phone and Email

Video visitation availability varies by BOP facility and was not independently confirmed for FCI Coleman Medium specifically. Ask the inmate or contact the facility at 352-689-5000 to find out whether a video visitation option is currently offered here.

What’s Not Allowed

• Attempting to have someone else’s calls routed through your account or number without proper authorization
• Discussing pending legal strategy, case details, or pending court dates on a monitored line, since it can be used in court
• Sharing your CorrLinks login credentials with the inmate or unauthorized third parties
• Using the phone or CorrLinks system to relay messages on behalf of someone not on the approved contact list

Troubleshooting Common Problems

If calls or CorrLinks messages aren’t going through as expected:

1. Confirm your phone number or email address is correctly listed on the inmate’s approved contact list.
2. Ask whether the facility is currently on lockdown, which can suspend phone and CorrLinks access facility-wide.
3. Check whether a CorrLinks invitation has expired and needs to be resent by the inmate.
4. Call FCI Coleman Medium at 352-689-5000 if you’ve checked the above and the issue continues.

Contact

• FCI Coleman Medium: 352-689-5000
• BOP Contact page: bop.gov/contacts/