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Phone Calls at Pine Prairie ICE Processing Center

Phone calls go through Talton, the ICE national contract provider. Set up your account at gettingout.com or call (866) 516-0115. Detainees can also use Talton tablets for messaging and video.

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Overview

Pine Prairie ICE Processing Center uses Talton as its phone and tablet provider. ICE awarded Talton a national contract to provide telephone and tablet services at select ICE detention facilities, and Pine Prairie is on that confirmed list. To receive calls from a detainee, create an account through GettingOut at gettingout.com, which is the platform Talton uses for family accounts. Detainees also have access to Talton tablets for messaging, video calls, and other services. All phone calls and messages are monitored and recorded except for calls to verified legal representatives.

Quick Facts

Phone provider: Talton (ICE national contract, confirmed by ICE.gov)
Family account setup: gettingout.com or call (866) 516-0115
Existing account login: intelmate.net
Detainees have access to Talton tablets for messaging and video
The detainee calls you. You cannot call into the facility.
All calls are monitored and recorded except verified attorney-client calls
Facility phone for questions: (337) 599-2198

How Phone Calls Work

The detainee places calls to you. You cannot call into the facility directly. Before any call can come through, you need a funded account so the detainee can reach your number.

Pine Prairie ICE Processing Center uses Talton for all phone and tablet services. ICE confirmed Talton as the provider at this facility through its published national detention contract list.

Setting Up Your Account

Go to gettingout.com to create your family account. This is the platform Talton uses for family and friend accounts at ICE facilities.

You can also call (866) 516-0115 for setup help, or use the kiosk in the facility lobby when you visit in person.

If you already have an account from a previous facility, log in at intelmate.net.

Once your account is active and funded, the detainee can add your number to their approved call list and place calls to you.

Talton Tablets

Pine Prairie ICE Processing Center is part of the Talton tablet program, confirmed by ICE.gov. Detainees can use these tablets for:

Phone calls and video calls with family
Non-confidential messaging (monitored and recorded)
Law library and legal resources
Entertainment and educational content

Family members can set up messaging and video access through gettingout.com as well.

Call Monitoring

All phone calls and messages placed through Talton are monitored and recorded. This applies to all family and friend contacts. Attorney-client calls are the exception: legal representatives can request to have their number set as unmonitored. Contact [email protected] or call (337) 599-2198 for information on setting up unmonitored legal calls.

Do not discuss sensitive legal matters on standard monitored lines.

Troubleshooting

For account setup issues or billing questions, contact Talton/GettingOut at (866) 516-0115. For facility-specific questions about a detainee’s phone access, call Pine Prairie directly at (337) 599-2198.

Families Also Ask

6 of 7 questions

What phone company does Pine Prairie ICE Processing Center use?

Pine Prairie uses Talton, the ICE-contracted phone and tablet provider. ICE confirmed Talton as the provider at this facility on its published national detention facility list at ice.gov.

Phone Calls

How do I set up an account to receive calls?

Go to gettingout.com to create your family account. You can also call (866) 516-0115 for help or use the kiosk in the facility lobby. If you already have an account, log in at intelmate.net.

Phone Calls

Can I call the detainee directly?

No. The detainee places calls to you. You cannot call into the facility. Once your account at gettingout.com is set up and funded, the detainee adds your number to their approved list and calls you.

Phone Calls

Are calls recorded?

Yes. All calls through Talton are monitored and recorded. Attorney-client calls can be set up as unmonitored by contacting the facility at (337) 599-2198 or emailing [email protected].

Phone Calls

Does Pine Prairie have tablets?

Yes. ICE confirmed Pine Prairie is on the Talton tablet program. Detainees can use tablets for calls, video, messaging, law library access, and entertainment. Family members set up accounts at gettingout.com.

Phone Calls

What is the Talton support phone number?

Call (866) 516-0115 for Talton/GettingOut account support. For facility-specific questions, call Pine Prairie directly at (337) 599-2198.

Phone Calls

How does the detainee add my number to their approved list?

The detainee requests to add your number through the facility's phone or tablet system. Once approved, they can call that number. If there are delays, call the facility at (337) 599-2198.

Phone Calls