How to Send Money to Pine Prairie ICE Processing Center

Why You Should Call First

The specific vendor used for commissary deposits at Pine Prairie ICE Processing Center was not confirmed from an official published source during our research. GEO Group facilities around the country use different vendors depending on the contract in place at each location. Sending money through the wrong platform means the funds do not reach the detainee and you may have to request a refund.

Call (337) 599-2198 and ask: “What vendor do you use for commissary deposits, and what information do I need to send money?” Staff can tell you in under a minute. Write down the vendor name, the website or phone number, and the exact name and ID number format they want you to use.

What to Ask When You Call

When you call (337) 599-2198, ask:

1. Which vendor is currently approved for commissary deposits?
2. Do I use the detainee’s full name, alien number, or another ID number?
3. What is the deposit limit per month?
4. How long does it take for funds to post?
5. Are phone account funds and commissary funds managed separately?

Phone Account vs. Commissary

These are two different accounts. Phone account funding goes through Talton/GettingOut at gettingout.com or by calling (866) 516-0115. That is for call credit only.

Commissary covers personal items the detainee can purchase from the facility store. Ask the facility which vendor handles commissary deposits. It is likely a separate platform and process from the phone account.

Sending Money Safely

Once you have confirmed the vendor:

• Use the detainee’s exact full legal name and the correct ID number the facility gives you
• Keep your receipt or transaction confirmation number
• If funds do not post within 48 hours on a weekday, contact the vendor’s support line first, then call the facility
• Do not send cash directly to the facility address