Buncombe County Detention Facility is a 524-bed county jail in Asheville, NC, operated by the Buncombe County Sheriff's Office. It holds pretrial and sentenced individuals from Buncombe County. In-person visits are available Tuesday and Thursday, with remote video visits through iWebVisit. Money goes through InmateCanteen, phone calls through Paytel, and all personal mail is processed by TextBehind at a P.O. Box in Phoenix, MD. This guide covers how to find someone with the official online roster, schedule a visit, send money, set up phone calls, and mail letters. All data is verified from buncombesheriff.com.
City
Asheville
County
Buncombe County
State
NC
Facility Type
county jail
Gender
Mixed
Capacity
524
Custody Levels
Pretrial and Sentenced
Operator
Buncombe County Sheriff's Office
Address
20 Davidson Drive, Asheville, NC 28801
Phone
(828) 250-4503
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View ArticleIn-person visits Tuesday and Thursday, two time blocks each day. Must be scheduled 24 hours ahead by calling (828) 250-4610.
View ArticleDeposit online at team3.inmatecanteen.com or at the lobby kiosk. You need the person's name and booking number.
View ArticleCalls go through Paytel. Set up an account at paytel.com, add your number, and they call you.
View ArticleMail goes to TextBehind's P.O. Box in Phoenix, MD, not the Asheville jail. Mail sent to the wrong address will be rejected.
View ArticleUse the official roster at buncombecountyso.policetocitizen.com/Inmates/Catalog to find anyone currently in custody. Because this is a county jail, the population changes daily. If the person isn't listed, call (828) 250-4503 to confirm. You'll need their booking number for deposits and mail.
See the full breakdownIn-person visits are Tuesday and Thursday, 9:00 a.m. to 10:30 a.m. and 6:45 p.m. to 7:45 p.m., scheduled in 20-minute intervals. You must schedule at least 24 hours in advance by calling (828) 250-4610 or (828) 250-4557. Remote video visits are available through iWebVisit at www.iwebvisit.com.
See the full breakdownBuncombe County uses InmateCanteen for deposits. Go to team3.inmatecanteen.com, find Buncombe County Detention Facility, enter the person's name and booking number, and pay by card. There is also a lobby kiosk at the jail for in-person deposits. Fees apply and are shown before you confirm.
See the full breakdownPhone calls run through Paytel. Calls are outbound only. Set up a Paytel account at paytel.com to see current rates, add your phone number, and fund it so the person can call you. All calls are monitored and recorded.
See the full breakdownAll personal mail is processed by TextBehind. Send to: [Full Name, Inmate ID], Buncombe County Detention Facility, NORTH CAROLINA, P.O. Box 247, Phoenix, MD 21131. Do not mail to the Asheville address. Mail sent to the physical jail will be rejected. Write NORTH CAROLINA in full.
See the full breakdown6 of 7 questions
Use the online inmate roster at buncombecountyso.policetocitizen.com/Inmates/Catalog. Search by name to see who is currently in custody. Because this is a county jail, people move in and out frequently. If you don't find them, call (828) 250-4503 to confirm.
Inmate SearchIn-person visits are Tuesday and Thursday, 9:00 a.m. to 10:30 a.m. and 6:45 p.m. to 7:45 p.m. Visits are scheduled in 20-minute intervals. You must schedule at least 24 hours in advance by calling (828) 250-4610 or (828) 250-4557.
VisitationUse InmateCanteen at team3.inmatecanteen.com. You can also use the lobby kiosk at the facility. You need the person's name and booking number for every deposit.
Send MoneyCalls go through Paytel at paytel.com. The person calls you. Set up a Paytel account to see current rates, add your number, and fund it so calls connect.
Phone CallsAll personal mail goes through TextBehind. The address is: [Full Name, Inmate ID], Buncombe County Detention Facility, NORTH CAROLINA, P.O. Box 247, Phoenix, MD 21131. Do not send mail to the physical jail at 20 Davidson Drive. Mail sent there will be rejected.
MailYes. Remote video visits are available through iWebVisit at www.iwebvisit.com. Create an account, find Buncombe County Detention Facility, and schedule a session.
VisitationBuncombe County Detention Facility is a 524-bed county jail in Asheville, NC, operated by the Buncombe County Sheriff's Office under Sheriff Quentin E. Miller. It holds people awaiting trial and sentenced individuals from Buncombe County.
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All information on this page comes directly from official government and facility sources. How we verify information › Last verified July 7, 2026. Official source: buncombesheriff.com ›