Surry County Detention Center is the county jail for Surry County, North Carolina, located at 219 Snow Street in Dobson. It is operated by the Surry County Sheriff's Office under Sheriff Steve C. Hiatt. All visits are video-only through PayTel Communications, with free on-site lobby visits and paid remote visits from home. This guide covers how to find someone using the Southern Software booking search, how visitation scheduling works, sending money through JailPackStore, PayTel phone calls, and the two mailing addresses you need for personal mail versus legal mail. All data is verified from the Surry County Sheriff's Office.
City
Dobson
County
Surry County
State
NC
Facility Type
county jail
Operator
Surry County Sheriff's Office
Address
219 Snow Street, Dobson, NC 27017
Phone
(336) 401-8975
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Search the Southern Software booking roster by name to confirm they're in custody. The inmate ID number is required for money deposits and mail.
View ArticleAll visits are video-only. Free on-site lobby visits and paid remote visits from home through PayTel Connect. Must schedule 24 hours ahead.
View ArticleDeposit online at JailPackStore, use the lobby kiosk, or mail a money order to the facility. Money order funds are held 10 days.
View ArticlePayTel handles calls at Surry County. Set up an account at paytel.com or call 1-800-729-8355. Cell phones need a PayTel account to receive calls.
View ArticlePersonal mail goes to Greensboro PO Box (Facility ID 5188). Legal mail and money orders go to P.O. Box 827, Dobson. Mail is digitally scanned.
View ArticleSearch the Surry County booking roster at cc.southernsoftware.com/bookingsearch/index.php?AgencyID=SurryCoNC. Search by name to confirm the person is in custody and to get their inmate ID number. You need that number for money deposits and mail. Newly booked inmates may take a few hours to appear.
See the full breakdownAll visits at Surry County Detention Center are video-only. On-site lobby visits use video monitors at the jail and are free. Remote visits from home run through PayTel Connect at $0.30 per minute. Both types must be scheduled at least 24 hours in advance. Log in 5 minutes early. Cell phones may not work reliably for remote visits.
See the full breakdownSurry County uses McDaniel Supply Company for commissary. Deposit online at JailPackStore (store.jailpackstore.com/store/index), use the lobby kiosk at the facility, or mail a money order addressed to the inmate to 219 Snow Street, Dobson, NC 27017. Money order funds are held 10 days for bank clearance. Call 1-912-427-9022 for deposit troubleshooting.
See the full breakdownPhone calls at Surry County go through PayTel Communications. Set up an account at paytel.com or call 1-800-729-8355. Most cell phone carriers block collect calls, so a PayTel account is needed for the person to call your cell. Photo messaging is available through the PayTel Connect app at $0.25 per approved photo. All calls are monitored and recorded.
See the full breakdownSurry County uses two mailing addresses. Personal mail goes to PO Box 18247, Greensboro, NC 27419 (include Facility ID 5188). Legal mail and money orders go to P.O. Box 827, Dobson, NC 27017. Mail is scanned digitally and physical copies are destroyed. Max 10 pages per envelope. Photos accepted, no Polaroids. Legal mail must be marked and is opened in the inmate's presence.
See the full breakdown6 of 7 questions
Use the Southern Software booking search at cc.southernsoftware.com/bookingsearch/index.php?AgencyID=SurryCoNC. Search by name to confirm the person is in custody. Their inmate ID number is what you need for deposits and mail.
Inmate SearchAll visits are video-only. There are no in-person contact visits. You can visit on-site using a video monitor in the jail lobby for free, or visit remotely through PayTel Connect from your own device for $0.30 per minute. Both types must be scheduled 24 hours in advance.
VisitationDeposit online at JailPackStore (store.jailpackstore.com/store/index) using a credit card, use the lobby kiosk at the facility, or mail a money order addressed to the inmate to 219 Snow Street, Dobson, NC 27017. Money order funds are held 10 days for bank clearance.
Send MoneyCalls go through PayTel Communications. Visit paytel.com or call 1-800-729-8355 to set up an account. Most cell phone carriers block collect calls, so a PayTel account is required for the person to call a cell phone. All calls are monitored and recorded.
Phone CallsPersonal mail: [Inmate Name], [Inmate ID], Facility ID 5188, PO Box 18247, Greensboro, NC 27419. Legal mail and money orders: [Inmate Name], [Inmate ID], P.O. Box 827, Dobson, NC 27017. Using the wrong address will delay or lose your mail.
MailYes. Remote video visits are available through PayTel Connect at $0.30 per minute. You must schedule at least 24 hours in advance and log in 5 minutes before your visit starts. A strong internet connection is required. Cell phones do not always work reliably for remote visits.
VisitationSurry County Detention Center is the county jail for Surry County, North Carolina, located at 219 Snow Street in Dobson. It is operated by the Surry County Sheriff's Office under Sheriff Steve C. Hiatt. The facility holds pre-trial detainees and sentenced inmates for Surry County.
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All information on this page comes directly from official government and facility sources. How we verify information › Last verified July 7, 2026. Official source: co.surry.nc.us/sheriff_office/detention.php ›