Craven County Detention Center Phone Calls. Securus Collect Calls

How Calls Work at Craven County Detention Center

Inmates at Craven County Detention Center place outgoing calls through the Securus system. They dial from a jail phone and the call comes to your number as a collect call. You cannot dial into the jail to reach someone. The person has to call you.

For this to work, your number must be registered and funded in a Securus account. If the number is not in the system or the account has no funds, the call will not connect.

How to Set Up a Securus Account

Option 1: Online at securustech.net

Go to securustech.net and create a free account. You will need an email address and a phone number. Once your account is active, add your phone number to the approved list and fund the account. Accepted payment methods include Visa, MasterCard, and check/debit cards.

Option 2: By Phone

Call Securus customer service at 1-800-844-6591. A representative can walk you through creating an account, adding a phone number, and funding it. This option is useful if you prefer phone support or run into trouble online.

Account Types

Securus offers two main account types:

Prepaid account: You fund the account in advance. When the person calls, the cost of the call is deducted from your prepaid balance. This gives you control over how much you spend.

AdvancePay/AdvanceConnect account: Similar to prepaid. You deposit money and it covers calls as they come in. Some Securus accounts allow a combination of both. Check securustech.net or call 1-800-844-6591 to confirm which option is available for Craven County.

Call Rates and Length

Securus sets call rates based on the facility contract with Craven County. Rates and any per-call connection fees are shown when you set up your account or fund it. Call limits and maximum call lengths may also apply. Call (252) 636-6619 to ask about current call-length limits at Craven County Detention Center.

What Numbers Can Be Called

The person can only call numbers that are pre-approved in the Securus system. Certain numbers are typically blocked, including:

• Numbers associated with victims or witnesses in the case
• Numbers that the facility or court has ordered blocked
• Unregistered numbers

If calls are not connecting, confirm your number is added to the approved list in your Securus account.

Call Monitoring and Recording

All calls through Securus at Craven County Detention Center are:

• Recorded automatically
• Monitored by jail staff
• Available to law enforcement and prosecutors

Attorney calls may be handled differently, but you should confirm attorney-client call procedures with the facility directly at (252) 636-6619. Do not discuss anything sensitive or legally privileged on a regular Securus line.

Troubleshooting Failed Calls

If calls are not connecting:

1. Confirm your phone number is registered in your Securus account
2. Check that your account has a positive balance
3. Verify the person is still at Craven County using the active bookings page
4. Call Securus support at 1-800-844-6591
5. Call the jail at (252) 636-6619 to ask whether the person’s phone privileges are active

Blocking and Unblocking Numbers

If you need to block calls to your number from Craven County Detention Center, contact Securus at 1-800-844-6591 or log in to your account at securustech.net to manage your number settings.

Video Calls as an Alternative

If phone calls are not working or you want to see the person, video visits are available seven days a week through Securus at videovisitanywhere.com. See the visitation guide for setup steps and hours.

Funding the Account

Keep your Securus account funded so calls can go through. If the balance runs out, calls will not connect. You can fund the account at securustech.net or by calling 1-800-844-6591. You can also use JailATM to put money on the person’s inmate account, which may cover phone costs depending on how Craven County handles phone billing. See the send money guide for JailATM steps.