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Craven County Detention Center Visitation. Video Visits Through Securus

All visits are video only through Securus. Connect from home, seven days a week.

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Overview

Craven County Detention Center does not allow in-person visits. All visitation is remote video through Securus Technologies at www.videovisitanywhere.com. You can visit from home, a library, or any place with a stable internet connection. Visits are available every day of the week, including holidays, across three daily windows. Account registration takes 48 to 72 hours because Securus verifies your government-issued photo ID.

Quick Facts

No in-person visits. All visitation is video only through Securus at videovisitanywhere.com.
Hours (7 days a week, including holidays): 9:15 to 11:45 a.m., 2:15 to 4:15 p.m., and 8:00 to 10:00 p.m.
Schedule at least 24 hours in advance.
Log in at least 15 minutes before your scheduled visit time.
Registration requires a government-issued photo ID. Approval takes 48 to 72 hours.
Visit from home or anywhere with a reliable internet connection.

There Are No In-Person Visits

Craven County Detention Center operates on a video-only visitation model. Visitors do not come to the facility at all. You connect through the Securus video platform from wherever you are. This means no travel, no parking, and no security screening at the door. The tradeoff is that you need a device with a camera and a stable internet connection.

Video Visitation Hours

Visits are available seven days a week, including holidays.

Session	Hours
Morning	9:15 a.m. to 11:45 a.m.
Afternoon	2:15 p.m. to 4:15 p.m.
Evening	8:00 p.m. to 10:00 p.m.

Call (252) 636-6619 to confirm hours if you have a question about a specific date or holiday.

How to Set Up a Securus Video Account

Step 1. Go to videovisitanywhere.com

Open a browser and go to www.videovisitanywhere.com. Click “Sign Up” to create a visitor account.

Step 2. Enter Your Information

Fill in your name, email address, and a password. You will also need to enter a phone number for account verification.

Step 3. Upload Your Government-Issued Photo ID

Securus requires a valid government-issued photo ID to verify your identity. Acceptable IDs include:

Driver’s license or state-issued ID
U.S. Passport or Passport Card
U.S. Military ID

Upload a clear photo of your ID during registration. The image must be readable and not blurry.

Step 4. Wait for Approval

Approval takes 48 to 72 hours. Securus reviews your ID before activating your account. Do not wait until you want to visit to sign up. Register as soon as you know the person is at Craven County.

Step 5. Schedule a Visit

Once your account is active, log in and schedule a visit at least 24 hours in advance. Choose the facility (Craven County Detention Center) and select an available time slot. The person inside must also be available and may need to accept or be informed of the visit depending on how scheduling works at the facility. Call (252) 636-6619 if you have trouble scheduling.

Step 6. Log In Early

Log in to videovisitanywhere.com at least 15 minutes before your scheduled visit time. Late connections may not be accommodated.

What You Need for a Video Visit

A device with a working camera and microphone (smartphone, tablet, laptop, or desktop with webcam)
A stable internet connection
Your Securus account credentials
A quiet, private space

A weak internet connection can drop the call mid-visit. If you are using a phone, connect to Wi-Fi rather than relying on cellular data when possible.

Who Can Set Up a Visit

Any adult with a verified Securus account can schedule and attend a video visit. You do not need to be a family member. Friends, clergy, and others with an approved account can connect.

Children and Video Visits

Children can participate in video visits since they take place at home. There is no in-person security screening for video visits. If a child is part of the visit, they should be present with you at your location.

What Is and Is Not Allowed During a Visit

Video visits at Craven County Detention Center are subject to monitoring. Keep the following in mind:

Visits are recorded
Do not share information that could constitute a legal violation
Dress appropriately for the camera
Do not attempt to record or screenshot the visit without checking the Securus terms of service

If a Visit Fails to Connect

Technical issues happen. If the connection drops or fails:

Check your internet connection
Refresh the page and try reconnecting
Contact Securus support through their website or at the number listed on securustech.net
Call Craven County Detention Center at (252) 636-6619 to ask whether the time slot can be rescheduled

Alternatives to Video Visits

If you cannot schedule or connect to a video visit:

Phone calls: Calls go through Securus Technologies. See the phone calls guide for setup.
Mail: Letters are another way to stay in contact. See the mail guide for current rules and the address.

Before Your First Visit

Confirm the person is still at Craven County Detention Center before scheduling. Use the active bookings page or call (252) 636-6619. Transfers happen without much notice.

Families Also Ask

6 of 13 questions

Can I visit in person at Craven County Detention Center?

No. There are no in-person visits. All visitation is video only through Securus at videovisitanywhere.com. You connect from home or anywhere with an internet connection.

Visitation

What are the video visitation hours?

Visits are available seven days a week including holidays: 9:15 to 11:45 a.m., 2:15 to 4:15 p.m., and 8:00 to 10:00 p.m. Call (252) 636-6619 to confirm hours for a specific date.

Visitation

How do I sign up for a video visit?

Go to videovisitanywhere.com and click Sign Up. You will need to upload a government-issued photo ID. Approval takes 48 to 72 hours, so sign up as soon as you know the person is there.

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How far in advance do I need to schedule a visit?

Schedule at least 24 hours before the visit. Log in at least 15 minutes before your scheduled time.

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What ID do I need to register?

You need a government-issued photo ID such as a driver's license, state ID, passport, or military ID. Upload a clear photo during registration.

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How long does account approval take?

Securus verifies your ID before approving your account. This takes 48 to 72 hours. Do not wait until you need to visit to register.

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What device do I need for a video visit?

You need a device with a working camera and microphone, such as a smartphone, tablet, laptop, or desktop with a webcam. A stable internet connection is also required.

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Are video visits recorded?

Yes. Securus records video visits. They are monitored and available to law enforcement.

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Can children participate in video visits?

Yes. Since video visits happen at your location, children can be part of the call. There is no age restriction or notarized permission form required for video visits.

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What happens if the video call drops?

Check your internet connection and try reconnecting. Contact Securus support if the issue continues. Call (252) 636-6619 to ask whether the slot can be rescheduled.

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