Cumberland County Detention Center is a county jail in Fayetteville, NC, run by the Cumberland County Sheriff's Office. It holds both pretrial detainees and sentenced inmates, both male and female. This guide covers the CCSO active inmate roster, in-person and video visitation through GTLVisitMe, GTL collect phone calls, JailPackStore commissary, and TextBehind scan-and-forward mail. One key detail: the TextBehind mail system uses the GettingOut.com ID number, not the Booking ID from the CCSO website. All data is verified from the Cumberland County Sheriff's Office.
City
Fayetteville
County
Cumberland County
State
NC
Facility Type
county jail
Gender
Male and Female
Custody Levels
Pretrial and Sentenced
Operator
Cumberland County Sheriff's Office
Address
204 Gillespie Street, Fayetteville, NC 28301
Phone
(910) 323-1500
Inmate Locator
Free Inmate Search ↗Enter your loved one's full legal name - the name on their official ID - for the most accurate match.
Find their current location, facility name, and housing details - updated from official government records.
See the facility address, phone number, visitation hours, and the steps to get in touch.
Send photos, letters, and set up phone access - all through Pigeonly, built for families like yours.
Search the CCSO active inmate roster by name. Free, available 24/7. Also look up the GettingOut.com ID for mail.
View ArticleIn-person visits 7 days a week. Register at gtlvisitme.com/app. Arrive 5 minutes early or the system cancels your visit.
View ArticleDeposit commissary funds online at jailpackstore.com/store/index.
View ArticleCollect calls only through GTL/GettingOut. Cannot connect to cell phones. 15-minute limit per call.
View ArticleSend to P.O. Box 247, Phoenix, MD 21131. Use the GettingOut.com ID, not the CCSO Booking ID.
View ArticleUse the CCSO active inmate roster at cumberlandsheriffnc.gov:8000/active_inmates/Inmates.aspx to find anyone in custody. Search by name at any time for free. After you find the person, also visit GettingOut.com to get their GettingOut.com ID number. You need that ID for TextBehind mail. The CCSO Booking ID and the GettingOut.com ID are different numbers.
See the full breakdownIn-person visits are available seven days a week through GTLVisitMe. Register at gtlvisitme.com/app. Visitors 16 and older must have an approved account. Arrive at least 5 minutes before your scheduled visit or the system auto-cancels it. Per visit: 2 adults and 1 child, or 1 adult and 2 children. Video visits from home are also available through the same app for $4.00 to $10.00 depending on duration.
See the full breakdownCommissary money goes through JailPackStore at jailpackstore.com/store/index. Funds cover food, hygiene products, and other commissary items. Have the person's full name and ID number ready before you start. Call the Information Desk at (910) 672-5630 or (910) 672-5622 with questions.
See the full breakdownPhone calls go through GTL (ViaPath/GettingOut). All calls are collect only: the person inside calls you. Collect calls cannot connect to cell phones, business lines, or hospitals. Each call is limited to 15 minutes. A recorded warning plays at 14 minutes. All calls are monitored. Video visits from home use the same GTLVisitMe app.
See the full breakdownPersonal mail goes through TextBehind. Mail to: Cumberland County Detention Center, NC / [Name] [GettingOut.com ID] / P.O. Box 247 / Phoenix, MD 21131. The GettingOut.com ID is required and is different from the CCSO Booking ID. Legal mail and books go directly to 204 Gillespie St, Fayetteville, NC 28301. Questions: [email protected].
See the full breakdown6 of 10 questions
Use the CCSO active inmate roster at cumberlandsheriffnc.gov:8000/active_inmates/Inmates.aspx. It is free, searchable 24/7 by name, and maintained by the Cumberland County Sheriff's Office. After you find the person, also look up their GettingOut.com ID at GettingOut.com. You need that number to send mail through TextBehind.
Inmate SearchSend commissary money through JailPackStore at jailpackstore.com/store/index. JailPackStore funds cover food, hygiene products, and other commissary items. Have the person's full name and ID number ready.
Send MoneyCalls go through GTL (ViaPath/GettingOut). They are collect calls only: the person inside places the call and it comes to you. Collect calls cannot connect to cell phones, business phones, or hospitals. All calls are monitored and recorded. Each call is limited to 15 minutes.
Phone CallsPersonal mail goes through TextBehind. Send to: Cumberland County Detention Center, NC / [Recipient Name] [GettingOut.com ID] / P.O. Box 247 / Phoenix, MD 21131. Use the ID number from GettingOut.com, not the Booking ID from the CCSO website. Using the wrong ID will cause the mail to fail.
MailIn-person visits are available seven days a week. Monday through Friday: 8:30am to 11:30am, 1:00pm to 4:30pm, and 6:30pm to 9:45pm. Saturday, Sunday, and holidays: 10:00am to 12:00pm, 1:00pm to 4:30pm, and 6:30pm to 8:30pm. You must register at gtlvisitme.com/app and arrive 5 minutes before your scheduled visit.
VisitationYes. Video visits are available through GTLVisitMe at gtlvisitme.com/app. Rates are $4.00 for up to 10 minutes and $10.00 for up to 25 minutes. Video visits are available daily from 8:30am to 9:45pm.
VisitationIt is a county jail that holds both pretrial detainees (people awaiting court) and sentenced inmates serving shorter terms. It is run by the Cumberland County Sheriff's Office, not the NC Department of Adult Correction.
AboutMain number: (910) 323-1500. Information Desk: (910) 672-5630 or (910) 672-5622. Visitation department: (910) 672-5632 or (910) 672-5615. You can also email [email protected].
AboutTextBehind is a mail scanning service. Your letters and photos are mailed to TextBehind's processing facility in Maryland, where they are scanned and forwarded digitally to the detention center. This speeds up delivery and allows for more thorough inspection without staff handling physical mail at the jail.
MailThe Booking ID comes from the CCSO inmate roster and is assigned by Cumberland County. The GettingOut.com ID is a separate number assigned by the GTL system and is what TextBehind uses to route your mail. They are different numbers. Look up the GettingOut.com ID at GettingOut.com after you locate the person on the CCSO roster.
MailSearch for your loved one and start sending photos, letters, and messages today.
Search for Your Loved OneFree Inmate Search
All information on this page comes directly from official government and facility sources. How we verify information › Official source: cumberlandsheriffnc.gov/detention-center ›