Cumberland County Detention Center Visiting Hours

How GTLVisitMe Works

Cumberland County Detention Center uses GTLVisitMe for scheduling and managing all visits. GTLVisitMe is a platform run by ViaPath Technologies (also known as GTL/GettingOut). It handles both in-person visits at the facility and video visits from home through a single app.

Before you can visit, you must register at gtlvisitme.com/app. Anyone age 16 or older needs their own approved account. Minors under 16 can attend with an approved adult account holder but do not need their own account.

Step-by-Step: How to Register and Schedule a Visit

Step 1. Go to gtlvisitme.com/app or download the GTLVisitMe app on your phone.

Step 2. Create a free account. You will need to provide your name, a valid photo ID, and contact information.

Step 3. Submit your account for approval. The facility reviews new visitor accounts. Allow time for this process to complete before planning your first visit.

Step 4. Once approved, search for Cumberland County Detention Center and the person you want to visit.

Step 5. Select a visit slot that works within the available hours. Confirm the booking.

Step 6. Arrive at the facility at least 5 minutes before the scheduled visit time. If you arrive more than 5 minutes late, the GTL system automatically cancels your visit. There are no exceptions.

In-Person Visiting Hours

Monday through Friday:

• 8:30am to 11:30am
• 1:00pm to 4:30pm
• 6:30pm to 9:45pm

Saturday, Sunday, and Holidays:

• 10:00am to 12:00pm
• 1:00pm to 4:30pm
• 6:30pm to 8:30pm

Visitor Limits Per Visit

Each scheduled visit allows either:

• 2 adults and 1 child, or
• 1 adult and 2 children

Each person in custody can receive a maximum of 2 visits per day and up to 14 visits per week. If your visit is denied because the daily or weekly limit has been reached, you will need to schedule another time.

Video Visits From Home

If you cannot travel to Fayetteville, video visits are available through GTLVisitMe at gtlvisitme.com/app. You connect from your own device: a computer, tablet, or smartphone with a camera and microphone.

Rates:

• Up to 10 minutes: $4.00
• Up to 25 minutes: $10.00

Video visits are available daily from 8:30am to 9:45pm. You schedule them through the same GTLVisitMe app used for in-person visits. All video visits are monitored.

What to Bring to an In-Person Visit

Bring a valid government-issued photo ID. Adults without a valid ID will not be admitted. Accepted forms include:

• Driver’s license or state-issued ID card
• U.S. Passport or Passport Card
• U.S. Military ID

Expired IDs are typically not accepted. If your ID is expired or you do not have one, call the visitation department at (910) 672-5632 before traveling.

Cell Phones and Electronics

Cell phones are not permitted inside the facility unless the Jail Administrator has specifically approved them. Leave your cell phone and other personal electronics in your vehicle before entering. The facility does not provide storage for personal items brought to the entrance.

No other personal electronics are allowed in the visiting area. Bags and purses are generally not permitted inside either.

Dress Code

The facility prohibits revealing clothing and anything with visible gang symbols. This includes but is not limited to:

• Low-cut tops or clothing that exposes the midriff
• Very short shorts or skirts
• Clothing with gang insignia, colors, or symbols

Visitors who arrive in clothing that violates the dress code may be turned away. When in doubt, wear modest, plain clothing.

Alcohol and Drugs

Visitors who appear to be under the influence of alcohol or drugs will not be admitted and will be asked to leave the property. This applies to prescription medications that cause visible impairment as well. Do not attempt to bring alcohol, drugs, or related paraphernalia into the facility.

Children Visiting

Children under 16 can attend a visit with an approved adult account holder. The adult account covers the minor’s entry. You do not need to create a separate account for a child.

If you are bringing a child who is not your own, call the visitation department at (910) 672-5632 in advance to ask whether any documentation is required, such as a birth certificate or notarized permission letter from a parent.

What Happens If Your Visit Is Denied

Common reasons a visit is denied:

• Not on the person’s approved visitor list
• Dress code violation
• Arriving more than 5 minutes late (auto-cancelled by GTL)
• Visitor limit for the day or week already reached
• The person in custody is on a visit restriction due to disciplinary action
• Outstanding warrants for the visitor

If your visit is denied, ask the officer for the specific reason. You can contact the visitation department at (910) 672-5632 or (910) 672-5615 to resolve eligibility issues.

Conduct During Visits

All visits are monitored. Stay within the facility’s conduct rules during the visit. Behavior that disrupts the visiting area or that appears to be facilitating contraband transfer can end the visit immediately and may result in being removed from the approved visitor list.

Do not attempt to pass items to the person in custody during a visit. All commissary and monetary needs are handled through approved channels. See the send money guide for how to fund their account.

Confirming the Person Is Still at the Facility

County jails move people regularly. Before traveling to Fayetteville, check the CCSO active inmate roster at cumberlandsheriffnc.gov:8000/active_inmates/Inmates.aspx to confirm the person is still at Cumberland County Detention Center. See the inmate search guide for details.

Location and Getting There

Cumberland County Detention Center is at 204 Gillespie Street, Fayetteville, NC 28301. Fayetteville is in the central Coastal Plain region of North Carolina. The facility is near downtown Fayetteville and the Cumberland County courthouse. Street parking and nearby parking areas are available.

If you are traveling from out of town, Fayetteville has multiple hotel options. The city is also served by Fayetteville Regional Airport (FAY) for those flying in.

Staying Connected Between Visits

Between in-person visits, you can stay in touch through:

• GTL phone calls: Collect calls through GTL. See the phone calls guide.
• Mail and photos: Through the TextBehind scan-and-forward system. See the mail and photos guide.
• Video visits from home: Through GTLVisitMe at gtlvisitme.com/app when in-person travel is not possible.