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Moore County Detention Center Phone Calls. NCIC Calling Setup and Rates

Calls go through NCIC. Register at ncic.com, add your number, and fund the account so they can call you.

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Overview

Phone calls at Moore County Detention Center go through NCIC (ncic.com). NCIC also handles remote video visits, so one account covers both. Calls are outbound only: the person inside calls you. You need to register at ncic.com, select NC and Moore County Detention Center, add your phone number to an approved list, and fund the account. Prepaid collect calls cost $0.21 per minute. Non-prepaid calls cost $0.25 per minute.

Quick Facts

Phone provider: NCIC (ncic.com / 800-943-2189).
Calls are outbound only. The person inside calls you.
Prepaid collect rate: $0.21 per minute.
Non-prepaid rate: $0.25 per minute.
Account funding fee: $3.00 per transaction.
Live-agent setup fee if setting up by phone: $5.95.
NCIC also handles remote video visits. One account covers both.
All calls are monitored and recorded.

How Calls Work at Moore County

Phone calls at Moore County are outbound only. The person inside must initiate the call by dialing your number from a phone at the facility. You cannot call in to the jail and be connected to someone in custody.

When the person calls, you receive the call through your phone or through the NCIC app. If you have a funded NCIC account, prepaid collect calls connect at $0.21 per minute and the cost comes off your balance. If you do not have a prepaid account, non-prepaid calls cost $0.25 per minute.

NCIC is also the platform for remote video visits at Moore County. If you set up NCIC for calls, you already have what you need for remote video as well.

Step-by-Step Account Setup

1. Create your NCIC account

Go to ncic.com or download the NCIC app. Click “Create Account” and enter your name, email address, and phone number. Verify your email to activate the account.

2. Select the facility

3. Add your phone number

Add the phone number the person will call you on. NCIC only connects calls to approved numbers on your account. If your number is not on the list, the call will not go through.

4. Fund your account

Add money to your NCIC account to cover call costs. NCIC charges a $3.00 funding fee per transaction. If you prefer to set up your account by phone with a live agent, NCIC charges a $5.95 setup fee for that method.

5. Tell the person inside

Let the person know your number is active on NCIC and the account is funded. They need to request your number be added to their approved call list from the facility side.

Call Rates

Call Type	Rate per Minute
Prepaid collect (funded NCIC account)	$0.21
Non-prepaid collect	$0.25

A $3.00 fee is added each time you fund the account. Choose a deposit amount that covers multiple calls to reduce the frequency of funding fees.

How Calls Are Monitored

All calls at Moore County are monitored and recorded by the facility. Attorney-client calls may be handled differently: if the person’s attorney needs to call or receive a call, they should contact the jail directly at (910) 947-2980.

Do not discuss pending charges, legal strategy, or anything that could be used against the person in court during regular calls.

What Numbers Can Be Called

The person in custody can only call approved numbers on their NCIC account list. They submit number requests to the facility, and approved numbers are added. If your number is not approved, the call will not connect.

If you change your phone number, update your NCIC account and notify the person inside so they can update their approved list at the facility.

Blocking and Unblocking Numbers

If you do not want calls from someone at Moore County, contact NCIC at 800-943-2189 to block their calls to your number. You can unblock at any time the same way.

Collect Calls

If you do not have an NCIC account, the person can still attempt a non-prepaid collect call. The cost is $0.25 per minute. Not all phone plans accept collect calls: check with your carrier if calls are not connecting.

The prepaid collect option through a funded NCIC account is usually simpler and costs less per minute.

International Calls

If you need to receive calls from Moore County at an international number, contact NCIC at 800-943-2189 to ask about international calling options. International rates and availability differ from domestic calls.

Video Calls

NCIC also handles remote video visits from home. Video visit rates are about $0.25 per minute plus a $2.00 connection fee per session. See the visitation guide for the full scheduling process, hours, and video visit details.

Troubleshooting Failed Calls

If calls aren’t going through:

Check your NCIC balance. Calls won’t connect to a prepaid account with no funds.
Confirm your number is approved. The person must have your number on their approved call list at the facility.
Check your phone plan. Some carriers block collect calls. Contact your carrier if needed.
Call NCIC support at 800-943-2189. They can check account status, number approval, and connection issues.
Call the jail at (910) 947-2980. Confirm the person is still in custody and ask whether their call privileges are active.

Alternatives to Phone Calls

Video visits through NCIC let you see and hear the person, not just talk. See the visitation guide for remote video options.

Letters and photos can also keep communication going when calls aren’t possible. See the mail and photos guide for the mailing address and rules.

Families Also Ask

6 of 12 questions

Who is the phone provider at Moore County Detention Center?

NCIC (ncic.com / 800-943-2189). NCIC handles both phone calls and remote video visits at Moore County.

Phone Calls

How do I set up NCIC to receive calls from Moore County?

Go to ncic.com or the NCIC app. Create an account, select NC and Moore County Detention Center, add your phone number, and fund the account. Let the person inside know your number so they can add it to their approved list.

Phone Calls

Can I call the person directly at the jail?

No. Calls are outbound only. The person inside must initiate the call from a facility phone. You cannot call in and be connected to someone in custody.

Phone Calls

How much do calls cost?

Prepaid collect calls cost $0.21 per minute through a funded NCIC account. Non-prepaid collect calls cost $0.25 per minute. NCIC also charges a $3.00 fee each time you add funds to the account.

Phone Calls

What is the $3.00 account funding fee?

Every time you add money to your NCIC account, NCIC charges a $3.00 transaction fee. Deposit enough to cover multiple calls at once to reduce how often you pay this fee.

Phone Calls

Are calls at Moore County monitored?

Yes. All calls are monitored and recorded by the facility. Do not discuss pending charges, legal strategy, or anything sensitive during regular calls.

Phone Calls

What if the call doesn't connect?

Check your NCIC balance, confirm your number is on the person's approved list, and verify your carrier accepts collect calls. Call NCIC support at 800-943-2189 or the jail at (910) 947-2980 for help.

Phone Calls

How do I block calls from someone at Moore County?

Call NCIC at 800-943-2189 to block calls to your number. You can unblock at any time by contacting NCIC.

Phone Calls

Can I receive calls at an international number?

Contact NCIC at 800-943-2189 to ask about international calling options. International availability and rates differ from domestic calls.

Phone Calls

Does NCIC also do video visits?

Yes. NCIC handles remote video visits from home in addition to phone calls. Remote video visits cost about $0.25 per minute plus a $2.00 connection fee. See the visitation guide for full details.

Phone Calls

What numbers can someone at Moore County call?

Only numbers on their approved call list through NCIC. The person submits numbers to add, and approved numbers are activated. Calls to unapproved numbers will not connect.

Phone Calls