Albany County names Securus and gives a number to call, then stops short of printing a rate, so the price of a call is something you confirm before you fund an account. Create your phone account in minutes.
Create your phone account in minutes
Albany County contracts with Securus Technologies for inmate telephone service. The county publishes the vendor and a number to set an account up, and that is where its published detail ends. There is no county phone page, no rate card, and no statement about call length or monitoring, so this guide gives you what is confirmed and is straight with you about the rest.
Albany County names it in one line: inmate phones go through Securus, either the Securus website or 800-844-6591.
We checked that against Securus itself rather than taking the county’s word alone. The company’s own facility directory lists exactly one Albany entry for New York: Albany County Correctional Facility, NY. Both sides agree, which is not always the case with jail vendor listings.
The canonical name is Securus Technologies, shortened to Securus after first mention.
Two routes, and they reach the same place:
You will need the person’s full name and their ID number, the same number that goes on an envelope and on a deposit. If you do not have it, the jail’s Inmate Services Unit on 518-869-2611 is where to ask.
Calls out of a jail are placed by the person inside. Your job at this end is having an account that is funded and a number that is not blocked, so that when they dial, the call connects.
Worth separating clearly, because families routinely fund one and wonder why the other is empty.
Two companies, two accounts, two balances. Money you put on the commissary side does not pay for a phone call placed to your number, and topping up Securus does not buy anything from the commissary.
Confusingly, Securus also handles visit booking at this jail, which is covered on the visitation guide. So the same company, and often the same login, covers your calls and your visits, while a different company entirely covers the money.
Named so you know it is missing rather than overlooked:
Securus customer service on 800-844-6591 handles the account-side questions. For anything about how the phones work inside the building, the Inmate Services Unit on 518-869-2611 is the county-side number.
6 of 7 questions
Securus Technologies. Albany County names it directly, and Securus lists Albany County Correctional Facility in its own facility directory, so both sides of the contract agree. The county gives 800-844-6591 as the number to set an account up.
Phone CallsThrough the Securus website or by calling 800-844-6591. You will need the person's full name and their ID number. Once the account is funded and your number is not blocked, calls they place can connect to you.
Phone CallsNeither Albany County nor Securus publishes a per-minute rate for this jail. A figure circulates on directory sites but we could not verify it from either source, so we will not print it. Call 800-844-6591 and ask for the current rate for this facility before you put money on the account.
Phone CallsNo. Phone runs through Securus and money on the books runs through Access Corrections. They are separate companies with separate balances, and funding one does nothing for the other. It is the most common mix-up at this jail.
Phone CallsNo. Calls are placed by the person inside, which is standard across jails. What you control is whether there is a funded account at your end and whether your number is reachable. For messages that cannot wait for a call, the Inmate Services Unit on 518-869-2611 is the county's own line.
Phone CallsAlbany County does not publish a monitoring policy, so we cannot quote one for this facility. Calls from jails are generally recorded, with properly registered legal calls excepted, but that is a general statement about how these systems work rather than something Albany County has stated. Assume a call is recorded unless you have been told otherwise in writing.
Phone CallsBecause Albany County does not have a phone page. The one line naming Securus sits at the bottom of its visiting section, which is why families miss it and end up searching directory sites instead. There is no fuller county page to find.
Phone CallsA different vendor and a separate balance from the phone account.
View ArticleSame company as the phones, and often the same login.
View ArticleWhen a call is not the way to reach them.
View ArticleWhere to get the ID number every account asks for.
View ArticleSearch for your loved one and start sending photos, letters, and messages today.
Search for Your Loved OneFree Inmate Search
All information on this page comes directly from official government and facility sources. How we verify information › Last verified September 17, 2026. Official source: albanycountyny.gov/corrections ›