The county still lists its phone vendor under a name that company stopped using in 2022, which sends families searching for a business that no longer trades that way. Create your phone account in minutes.
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Broome County publishes a working phone number for its inmate telephone vendor and an out of date name for the company attached to it. The company is ViaPath Technologies. Tablets, messaging and video visiting run separately, under its GettingOut product, and that side is topped up separately from commissary too.
Broome County’s corrections page lists its inmate telephone provider under a three letter name alongside the number 866-230-7761.
That company rebranded to ViaPath Technologies in early 2022 and has traded under that name ever since. The number still works. The name does not match anything you will find if you search for it now, which sends families in circles looking for a business that no longer presents itself that way.
So: call 866-230-7761, and when the company identifies itself as ViaPath Technologies, you are in the right place.
The wall phones and the tablets are separate products with separate money behind them.
| System | What it does | Where it is topped up |
|---|---|---|
| Inmate telephone | Voice calls to your number | The phone vendor, 866-230-7761 |
| GettingOut | Tablets, messaging, video visits | The tablet vendor’s own service |
| Commissary | Food, hygiene, stationery | Access Corrections |
Three pots. Money in commissary does not buy call time or messages. That is the single most common misunderstanding at this jail and it is worth reading twice, because a family who has sent fifty dollars and heard nothing usually sent it to the wrong one.
At most jails a visitor books and pays for a video session. At Broome, the county states that video visits are purchased by the incarcerated person through the tablet system, and that rates are set by the tablet provider rather than by the county.
The practical consequence is that a video visit depends on credit being on their side, not yours. If you want one to happen, the money has to reach the tablet account, and a conversation about that has to happen first.
The upside, and it is real: video visits do not eat into the two hour weekly in-person allowance.
We looked, and Broome County publishes none of the following:
Neither does the vendor, for this facility specifically. Directory sites publish rates for Broome County confidently. They are not sourced from the county or from ViaPath, and a wrong rate on a page like this costs somebody real money, so we are leaving the gap visible instead.
The number to ask on is 866-230-7761 for anything account or billing related, and 607-778-1911, option 2 for anything about the facility end.
Work through it in this order, because the causes are ranked by how often they are the problem.
Broome’s official Sheriff’s app, live since July 2023, lists making phone calls among the things families can do through it, alongside inmate status, bail, commissary and online mail.
As with everything else it bundles, it is convenience rather than a requirement. The vendor number works on its own.
6 of 8 questions
ViaPath Technologies. The county's own page still lists the company under the three letter name it used before rebranding in 2022, alongside the number 866-230-7761. The number is current even though the name is not, so the call goes to the right place.
Phone CallsCall 866-230-7761, the number Broome County publishes for inmate telephone service, and set up a prepaid account tied to the phone number the calls will reach. The company will identify itself as ViaPath Technologies rather than by the name on the county page.
Phone CallsNeither Broome County nor the vendor publishes a per-minute rate for this facility. We checked both. Directory sites give figures confidently, but they are not sourced from either party, and a wrong rate on a page like this costs somebody money. Ask when you set the account up on 866-230-7761.
Phone CallsBecause there are three separate balances here. Commissary through Access Corrections pays for food, hygiene and stationery. Phone credit sits with the telephone vendor. Tablet and messaging credit sits with the tablet service. Money in one does nothing for the other two.
Phone CallsThe opposite way round from most jails. The incarcerated person buys them through the tablet system rather than the visitor booking a session, and the tablet provider sets the rate rather than the county. The credit has to be on their side for it to happen at all.
Phone CallsNo. The two hour weekly in-person allowance is separate from anything done through the tablets. That makes video worth having on top of a visit rather than instead of one, particularly on the restricted housing track where in-person windows only run Tuesday and Wednesday.
Phone CallsYes. Messaging runs on the tablets through the GettingOut product, alongside video. It is a paid service and the credit sits on the tablet side, separate from both commissary and the wall phone account.
Phone CallsBroome County does not publish a monitoring or recording policy, so we cannot state one. Nor does it publish call length limits, number blocking procedures or anything about international calls. Assume calls are monitored, as is standard across correctional telephone systems, but treat the specifics as unconfirmed for this jail.
Phone CallsThree destinations, and only one of them funds calls.
View ArticleVideo does not use up the in-person allowance.
View ArticlePost still works, and the address is not the street one.
View ArticleConfirm they are still at this facility before topping up.
View ArticleSearch for your loved one and start sending photos, letters, and messages today.
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All information on this page comes directly from official government and facility sources. How we verify information › Last verified September 17, 2026. Official source: broomecountyny.gov/sheriff/corrections ›