Phone Calls at Marcy Correctional Facility

Nothing for You to Set Up

The shortest answer on this guide: you do not have to do anything.

No account, no card to register, no balance to top up, no per minute rate. New York stopped charging families for state prison calls on 1 August 2025, and Marcy is covered by it.

Anyone telling you to open an account to receive calls from Marcy is working from the rules that applied before then.

The Weekly Allowance

Free calls	Three per week
Length	Up to fifteen minutes each
Credited	Every Saturday
After the three	Calls run up to thirty minutes
Window	7:00 AM to 11:00 PM

The three reset weekly and do not carry over, so an unused week is gone.

The Call Comes Out

You cannot ring in. There is no number at Marcy that connects to a person in custody, and no way to leave a message for one.

In practice that means keeping your phone reachable between 7:00 AM and 11:00 PM. With three calls in a week, a missed one is a large share of the month’s contact.

Fifteen Numbers, Their List

Each person keeps an approved call list of up to fifteen numbers, and they manage it. A family member cannot ask for a number to be added from outside.

So a changed mobile number has to reach them by letter or on a call before it can be dialled. A number nobody inside knows about is a number that does not work, however often you look at the phone.

Why the Phone Carries More Here

Most of this page is statewide. What gives it extra weight at Marcy is the visiting calendar.

Marcy alternates its visiting weekends between DINs ending 0 to 4 and 5 to 9, so a family’s own weekends come round every other week, and a missed one pushes the next to a month. Weekday holidays are the only dates open to everyone.

Three free calls a week is not a supplement to visiting here. Across the fortnight that belongs to the other group, it is the whole of the contact.

Recorded, With One Exception

Calls from New York state prisons are recorded and may be monitored, with a notice at the start of each call.

Properly arranged legal calls are the exception and are not monitored. Ordinary family calls are, so speak on the basis that somebody may listen to it later.

What a Call Leaves Behind

Nothing, which is the whole problem with it.

Forty five minutes a week across three calls, and when it ends there is nothing on the shelf. A letter gets read twice and a photograph goes on a wall. Pigeonly sends both to Marcy from your phone, addressed to P.O. Box 3600 with the DIN in place, so the off weekends hold something.