Q
Where is the Ontario County Jail?
3045 County Complex Dr., Canandaigua, NY 14424. The jail answers on 585-396-1800.
Inmate Search
Updated October 8, 2026
Verified from official government sources
Ontario County Jail, NY
Physical Address
3045 County Complex Dr., Canandaigua, NY 14424
The county jail for Ontario County, in the County Complex in Canandaigua, in the Finger Lakes. Officially the Ontario County Correctional Facility, it also houses the county's arraignment court. Visits are weekend slots by pod that cannot be cancelled once booked.
Ontario County Jail
City
Canandaigua
County
Ontario County, New York
State
NY
Facility Type
County jail
Gender
Male and female
Custody Levels
County jail
Operator
Ontario County Sheriff's Office
Address
3045 County Complex Dr., Canandaigua, NY 14424
Phone
585-396-1800
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Quick Facts
Canandaigua
- 1 3045 County Complex Dr., Canandaigua, NY 14424.
- 2 Jail line: 585-396-1800.
- 3 New York VINE searches by name.
- 4 Arraignment court on site.
Visits
- 1 Saturdays and Sundays, by pod.
- 2 Book by phone, email, app or in person.
- 3 Booked visits cannot be cancelled.
- 4 Check in 15 minutes early.
- 1 10 photos, max 4 by 6.
- 2 No Polaroids.
- 3 4 soft-cover books or magazines.
- 4 No staples, stickers or glitter.
Money
- 1 USPS money orders only by mail.
- 2 Payable to Ontario County Jail Commissary.
- 3 Lobby kiosk: $3.75 cash, $4.95 card.
- 4 No checks.
Calls
- 1 Collect calls through Securus.
- 2 No cell phones without an account.
- 3 No incoming calls or messages.
- 4 Tablets available.
Bail
- 1 24 hours a day, 7 days a week.
- 2 Cash, bond or credit card.
- 3 Card processor adds a surcharge.
- 4 No Sheriff's fee.
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Articles for This Facility
Visitation
No Cancelling
Weekend slots by pod.
View Article Inmate Search
VINE, or Call Canandaigua
County Complex Dr.
View Article Send Money
Postal Money Orders
Or the lobby kiosk.
View Article Phone Calls
Cells Need an Account
Securus first, then collect calls.
View Article Mail & Photos
10 Photos, 4 by 6
No Polaroids, no glitter.
View ArticleWhat You Need to Know
Ontario County: How do I make an appointment to visit someone in jail?
See our sources ›
Saturdays and Sundays, one slot per pod each day. Book by phone, email, app or in person; booked visits cannot be cancelled.
See the full breakdown New York VINE
See our sources ›
New York VINE searches by name, and the jail answers on 585-396-1800.
See the full breakdown Ontario County Correctional Facility: General Information Guide (2025)
See our sources ›
USPS money orders to Ontario County Jail Commissary, or the lobby kiosk at $3.75 cash or $4.95 card.
See the full breakdown Ontario County Correctional Facility: General Information Guide (2025)
See our sources ›
Collect calls through Securus, but not to cell phones without an account. No incoming calls.
See the full breakdown Ontario County Correctional Facility: General Information Guide (2025)
See our sources ›
Up to 10 photos at 4 by 6, no Polaroids, and 4 soft-cover books or magazines, with the sender's name and address.
See the full breakdownFamilies Also Ask
5 of 5 questions
Q
How do I book a visit?
By phone on 585-396-1800 or 315-781-1966, by email to [email protected], through the OntarioSheriffNY app, or in person.
Visitation
Q
How many photos can I send?
Up to 10, no larger than 4 by 6. No Polaroids.
Mail & Photos
Q
How do I send money?
A USPS money order to Ontario County Jail Commissary, or the lobby kiosk.
Send Money
Q
Can they call my cell phone?
Only after an account is set up with Securus on 800-844-6591.
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All information on this page comes directly from official government and facility sources. How we verify information › Last verified October 8, 2026. Official source: ontariocountyny.gov/DocumentCenter/View/175/General-Information-Guide ›