A maximum security prison for men at Malone, in Franklin County, close to the Canadian border. It is one of 18 New York prisons a free visitor bus runs to, which matters at six hours from the city, and it shares Bare Hill Road with a medium security prison that takes a different post box.
City
Malone
County
Franklin County
State
NY
Facility Type
state prison
Gender
Adult male
Custody Levels
Maximum
Operator
New York State Department of Corrections and Community Supervision
Address
309 Bare Hill Road, P.O. Box 2000, Malone, NY 12953
Phone
518-483-6997
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One of 18 prisons a free coach runs to, with arrival closing at 1:45 PM.
View ArticleTwo state prisons on one road in Malone. The box number is the whole difference.
View ArticleOne statewide tool, and how to tell Upstate from its neighbour on the result.
View ArticleFree by post if you plan ahead, or pay a fee to skip the wait.
View ArticleCalls went free across New York in August 2025 and need no account.
View ArticleWeekends and holidays, 8:00 AM to 2:30 PM, arriving by 1:45 PM. General population allows two visits a day and special housing two a week. Upstate is one of 18 prisons a free visitor bus serves, run in partnership with the state, which is the single biggest practical difference between visiting here and visiting Franklin on the same road.
See the full breakdownLetters go to P.O. Box 2000 at Malone. The care needed is the box number, because Franklin Correctional Facility is P.O. Box 10 on the same road, in the same town, sharing the first five ZIP digits. Mail is opened and inspected at the prison and the paper itself is handed over, so what you wrote is what they hold.
See the full breakdownOne statewide tool covers every New York state prison and takes a last name and first name. What matters here is reading the facility line closely, because a result saying Malone could be either of two prisons and they take different post boxes, different phone numbers and different arrival times.
See the full breakdownJPay handles deposits for the whole state from a lockbox in Miami. A money order posted with a deposit slip is free and caps at $999.99 a transaction. The visitor lockbox inside takes up to $50 cash a day in total, which is more useful here than at most northern prisons because the free bus makes visits possible.
See the full breakdownFree since August 1, 2025, with no account for a family to open or fund. Three calls of up to fifteen minutes credited every Saturday, thirty minutes on anything after that, between 7:00 AM and 11:00 PM, across fifteen numbers the person inside manages.
See the full breakdown6 of 8 questions
P.O. Box 2000, Malone, NY 12953, with their full name and DIN on the envelope and your return address in the top left corner. Watch the box number, because Franklin Correctional Facility is P.O. Box 10 on the same road in the same town.
Mail & PhotosYes. Upstate is one of 18 New York prisons served by a free roundtrip visitor bus run in partnership with the state. It is the main reason downstate families can visit here without a car, and it is the clearest difference between Upstate and the prison 250 yards up the road.
VisitationWeekends and holidays, 8:00 AM to 2:30 PM, with the latest arrival at 1:45 PM. That arrival cutoff is a quarter of an hour earlier than the one at Franklin on the same road, which catches families who have visited both.
VisitationGeneral population allows two visits per day. Anyone in special housing is limited to two visits per week, counted Sunday through Saturday.
VisitationNo. They share Bare Hill Road at Malone and nothing else. Upstate is 309 Bare Hill Road, maximum security, on 518-483-6997, at P.O. Box 2000. Franklin is 62 Bare Hill Road, medium security, on 518-483-6040, at P.O. Box 10.
Inmate SearchThree visitors, plus one child under the age of five who sits on an adult's lap. A child of five or older counts toward the three.
VisitationNothing. New York made every call from a state prison free to families on August 1, 2025. Three calls of up to fifteen minutes are credited each Saturday, calls after those run to thirty minutes, and the window is 7:00 AM to 11:00 PM across fifteen approved numbers.
Phone CallsTo the JPay lockbox at PO Box 531190, Miami, Florida 33153, with a deposit slip, free by post and capped at $999.99 a transaction. There is also a visitor lockbox at the prison taking up to $50 cash a day in total. Money never goes in the envelope.
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All information on this page comes directly from official government and facility sources. How we verify information › Last verified September 24, 2026. Official source: doccs.ny.gov/location/upstate-correctional-facility ›