Phone Calls at Bob Wiley Detention Facility: ICSolutions

Three Ways to Open an Account

Online at icsolutions.com, or by phone on 888-506-8407, which is answered 24 hours a day, every day of the year.

By mail, which is worth knowing if you would rather not enter card details online. Send a cashier’s check or money order to:

ICSolutions
ATTN: Customer Service
2200 Danbury Street
San Antonio, TX 78217

What you include depends on which account you are opening. For an inmate debit account, send your name, address, daytime phone number, the facility name, and the person’s name and ID number. For a prepaid account, send your name, address, the phone number that will receive the calls, and the facility name.

The difference matters. A prepaid account is attached to your phone number and pays for calls to it. A debit account belongs to the person inside and lets them call whoever they need to.

The Voicemail Line

This is the part most families do not know exists. 559-366-9800 takes a 30-second message for someone inside.

Three things have to be in place first: a prepaid account with money on it, your ICSolutions PIN, and the person’s inmate ID number from the county roster.

It is not a conversation, but for a time-sensitive message it beats waiting for the next call, given the jail will not pass one along.

Calls Come Out, Not In

The county states plainly that incoming calls are not allowed and that no messages will be taken unless the matter is of an emergent nature, which is at a sergeant’s discretion.

So a family cannot call the jail and ask to speak to someone. What 559-735-1700 is useful for is confirming that a person is in custody and which facility they are in.

Tablets

The county’s Grand Jury reports record that inmates use ICSolutions video tablets to talk with family and legal representatives, which lines up with the video visitation service running through the same vendor.

What is not published is whether tablets carry messaging separate from video visits, or what any of it costs beyond the $7.50 video visit price.

What We Could Not Confirm

• Per-minute call rates, local or long distance
• Any limit on call length or number of calls per day
• How to block or unblock a number
• Whether international calls are possible
• Whether phone funds and commissary funds are the same account

That last one is the practical trap. Deposits for commissary run through Access Corrections, and phone service runs through ICSolutions. Two vendors usually means two accounts, but Tulare County does not say so, and a family who funds the wrong one loses time. Ask before you deposit.