Two Bridges Regional Jail Phone Calls, Tablets & Messaging

GTL runs phone, tablets, and messaging. Inmates can only call out.

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Set Up Phone Calls for a Loved One in Two Bridges Regional Jail, ME

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Overview

Two Bridges Regional Jail names its telephone provider directly: GTL, now operating under the ViaPath Technologies umbrella and its ConnectNetwork consumer platform. Inmates also get handheld tablets for paid content, and a separate electronic messaging system for exchanging emails with family. This guide covers how to set up an account to receive calls, how tablet subscriptions and pricing work, and what to do if calls aren’t going through.

Quick Facts

1 Telephone services are provided by GTL. No one outside can call in directly. Inmates place outgoing calls only.
2 Set up an AdvancePay prepaid account at ConnectNetwork.com to receive calls, or use an established phone account that accepts collect calls billed by GTL.
3 GTL's automated prepaid phone line is (800) 483-8314. For billing questions or customer service, call (877) 650-4249.
4 Inmates use GTL Inspire tablets for paid subscriptions: streaming music, games, eBooks, and a newsfeed, funded through a separate Debit Link account.
5 Electronic messaging costs $0.25 per message credit, with a photo attachment costing an additional credit.
6 Replacement tablet components have set prices: $249.99 for a tablet, $8.99 for a charger, $2.99 for earbuds.

Setting Up to Receive Calls

Since inmates can only call out, you need an account set up in advance to receive those calls. Two Bridges Regional Jail’s FAQ describes two ways to do this:

AdvancePay (prepaid). Create an account at ConnectNetwork.com and deposit funds into it. Once there’s money in the account, the inmate can call the phone number you’ve registered, using the deposited funds. The account is active as soon as it’s funded, and you control expenses and whether to accept each call. You can add funds later through ConnectNetwork.com or GTL’s toll-free automated system at (800) 483-8314. For customer service, call (877) 650-4249.
Collect calls. To accept collect calls directly, you need an established telephone account, generally for at least 6 months, with a provider that has a third-party billing agreement with GTL. Your Local Exchange Carrier then bills you on GTL’s behalf. You don’t need to call GTL in advance to accept a collect call, as long as your phone provider has this billing arrangement.

Tablet Access and Subscriptions

GTL provides handheld Inspire tablets to inmates at Two Bridges Regional Jail. Some content is free, but paid subscriptions unlock streaming music, the Game Center, a newsfeed, eBooks, and FM Radio. These are funded through a Debit Link account, separate from an inmate’s trust fund (commissary) account. To fund it, go to ConnectNetwork.com or download the ConnectNetwork app (Apple App Store or Google Play), then deposit money. The inmate selects the service on their tablet and pays using Debit Link Units, where each unit costs $0.01.

Sample subscription pricing (each includes a service infrastructure charge added to the base price):

Service	7-Day	14-Day	30-Day
Game Center	$2.49	$3.74	$5.99
Unlimited eBooks	$0.99	$1.74	$2.99
Streaming Music	$7.99	$14.99	$24.99
Newsfeed	$3.99	$6.99	$9.99

Same-day options are also available: Game Center for $1.49, Unlimited eBooks for $0.25, Newsfeed for $0.99, and FM Radio for $0.49. All subscription and message credit pricing is subject to state and local taxes.

Replacement components, if a tablet is lost or damaged: a full tablet costs $249.99, a charger costs $8.99, and earbuds cost $2.99.

Electronic Messaging

To exchange written messages with an inmate, set up an account at ConnectNetwork.com or through the ConnectNetwork app, then deposit money for message credits. Each message credit costs $0.25. A standard email message uses 1 credit. Adding a photo attachment costs 1 additional credit, so a message with a photo totals 2 credits, or $0.50.

If Calls Aren’t Connecting

Confirm your AdvancePay account is funded and the phone number on file is correct.
Check with your cell carrier. Some carriers block calls from correctional facilities by default, and you may need to ask them to allow it.
Confirm the person hasn’t transferred. If your family member was recently moved from the Knox County Jail in Rockland, which now operates as a 72-hour holding facility, see the inmate search guide to confirm their current location.
Call GTL’s customer service at (877) 650-4249 for anything specific to your account or the phone system itself.

Recording and Monitoring

Standard phone calls at correctional facilities, including Two Bridges Regional Jail, are typically monitored and recorded as routine security practice. The jail’s FAQ specifically notes that video legal visits are not recorded, which implies standard family and friend communications, by phone, tablet, or video visitation, should be assumed to be recorded unless told otherwise for an approved legal exception.

Leaving a Message for an Inmate

Correctional staff do not deliver routine messages to an inmate. If you believe your situation is a genuine emergency, such as a death in the family or a hospitalization, contact the jail directly and be ready to provide details: names, the funeral home or hospital involved, contact information, and location. Staff will confirm the validity of the message before passing it along.

Families Also Ask

6 of 10 questions

Who provides phone service at Two Bridges Regional Jail?

GTL, now part of ViaPath Technologies, provides phone service through its ConnectNetwork platform.

Phone Calls

Can I call an inmate directly at Two Bridges Regional Jail?

No. Inmates can only place outgoing calls. You need an AdvancePay prepaid account through ConnectNetwork.com, or an established phone account with a third-party billing agreement with GTL, to receive calls.

Phone Calls

How do I set up an AdvancePay account?

Create an account at ConnectNetwork.com and deposit funds. Once funded, the inmate can call the phone number you've registered. Add more funds anytime at ConnectNetwork.com or by calling (800) 483-8314.

Phone Calls

Can I accept collect calls instead?

Yes, if you have an established telephone account, generally for at least 6 months, with a provider that has a third-party billing agreement with GTL. Your Local Exchange Carrier bills you on GTL's behalf.

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How do tablet subscriptions work?

Inmates use GTL Inspire tablets. Paid subscriptions for music, games, eBooks, and news are funded through a separate Debit Link account at ConnectNetwork.com, priced by subscription length, for example $5.99 for a 30-day Game Center subscription.

Phone Calls

How much does electronic messaging cost?

Each message credit costs $0.25. A standard message uses 1 credit. Adding a photo attachment costs an additional credit, so a message with a photo totals $0.50.

Phone Calls

Are calls monitored or recorded?

Standard calls are typically monitored and recorded, as is routine at correctional facilities. The jail specifically notes that video legal visits are not recorded, which implies non-legal communications should be assumed to be recorded.

Phone Calls

What if I lose or damage a tablet issued to my family member?

Replacement pricing is published: $249.99 for a full tablet, $8.99 for a charger, and $2.99 for earbuds, funded through the Debit Link account.

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What if calls stop connecting?

Confirm your AdvancePay account is funded and your phone number is correct. Check with your cell carrier, since some block calls from correctional facilities. Confirm the person hasn't been transferred, especially if they came from the Knox County Jail.

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Can I leave a message for an inmate in an emergency?

Staff don't deliver routine messages, but will pass along genuine emergencies, such as a death or hospitalization, once they confirm the details. Call the jail directly and be ready to provide names, location, and contact information.

Phone Calls