Burke County Jail is the county jail for Burke County, North Carolina, located at 130 Government Drive in Morganton. It is operated by the Burke County Sheriff's Office under Sheriff Robert 'Banks' Hinceman. All visits are video-only through PayTel, with free on-site kiosk visits and paid remote visits from home. Money deposits go through JailATM only. No money orders accepted. Commissary orders go through JailCanteen. Personal mail goes to a Greensboro scan-and-forward address, not the Morganton facility address. This guide covers the online inmate roster, how to schedule a PayTel video visit, how to send money, how phone calls work, and the correct mailing addresses for personal and legal mail. All data is verified from the Burke County official website and the 2025 inmate handbook.
City
Morganton
County
Burke County
State
NC
Facility Type
county jail
Gender
Mixed
Custody Levels
Pretrial and Sentenced
Operator
Burke County Sheriff's Office
Address
130 Government Drive, Morganton, NC 28655
Phone
(828) 764-9590
Inmate Locator
Free Inmate Search ↗Enter your loved one's full legal name - the name on their official ID - for the most accurate match.
Find their current location, facility name, and housing details - updated from official government records.
See the facility address, phone number, visitation hours, and the steps to get in touch.
Send photos, letters, and set up phone access - all through Pigeonly, built for families like yours.
Search the online roster to confirm they are in custody. The inmate ID is required for money deposits and mail.
View ArticleAll visits are video-only through PayTel. Free on-site kiosk visits and paid remote visits from home. Schedule at least 24 hours ahead.
View ArticleJailATM is the only accepted deposit method. No money orders. No personal checks. Order commissary through JailCanteen.
View ArticlePayTel handles all calls. Set up an account so the person can call you from jail phones or an inmate tablet.
View ArticlePersonal mail goes to a Greensboro PO Box (Facility ID 5020), not the Morganton address. Mail is scanned and delivered digitally.
View ArticleSearch the online roster at morgantonpdnc.policetocitizen.com/Inmates/Catalog. This is a shared platform between Morganton PD and the Burke County Sheriff. Search by name to confirm the person is in custody and find their inmate ID. Newly booked inmates may take a day to appear. If you cannot find the person, call (828) 764-9590.
See the full breakdownAll visits are video-only through PayTel. On-site kiosk visits at the jail are free and 15 minutes. Remote visits from home are $0.50 per minute. Both types require scheduling at least 24 hours in advance. Visit day depends on the housing block: A/B Block Saturday, C/D Block Sunday, E/F Block Tuesday, G/J Block Thursday. One visit per week per registered account.
See the full breakdownDeposit through JailATM online at jailatm.com or the in-lobby kiosk. JailATM accepts cash, debit, and credit. Money orders and personal checks are not accepted. Family and friends can also order commissary directly through JailCanteen at jailcanteen.com. Weekly commissary limit is $120. Orders placed by Sunday 11:58 PM distribute on Tuesday.
See the full breakdownPhone calls run through PayTel Communications. PayTel kiosks and inmate tablets are available in all general population units. Calls are outbound only. Set up a PayTel account at paytel.com so the person can call you. All calls are monitored and recorded.
See the full breakdownPersonal mail does not go to Morganton. Send to: [Inmate Full Name, Inmate ID Number], Burke County Jail, Facility ID: 5020, PO Box 18247, Greensboro, NC 27419. Mail is scanned digitally and the person reads it on a tablet. Physical copies are destroyed. Legal mail marked 'Legal Mail' goes to 130 Government Drive, Morganton, NC 28655.
See the full breakdown6 of 9 questions
Search the online roster at morgantonpdnc.policetocitizen.com/Inmates/Catalog. This is a shared platform between Morganton PD and the Burke County Sheriff. If the person is not listed, call (828) 764-9590. County jail populations move frequently, so records can lag by a day.
Inmate SearchNo. Burke County Jail does not allow in-person contact visits. All visitation is video-only through PayTel. You can visit on-site at the jail using a free kiosk, or visit remotely from home for $0.50 per minute.
VisitationCreate a PayTel account at paytel.com, upload your photo and a copy of your government ID, and wait for jail approval before your first visit. Then schedule through PayTel at least 24 hours in advance. The day you can visit depends on the person's housing block assignment.
VisitationUse JailATM at jailatm.com or the in-lobby kiosk at the facility. JailATM accepts cash, debit, and credit. Do not mail a money order or personal check. Burke County Jail does not accept them.
Send MoneyNo. Burke County Jail does not accept money orders, personal checks, or postal money orders. JailATM online or the in-lobby kiosk is the only way to deposit funds.
Send MoneyFamily and friends can order commissary through JailCanteen at jailcanteen.com. The weekly limit is $120 for food, hygiene, and writing materials. Place orders by 11:58 PM Sunday and they distribute on Tuesdays. Delivery can take up to 3 weeks.
Send MoneyPersonal mail: [Inmate Full Name, Inmate ID Number], Burke County Jail, Facility ID: 5020, PO Box 18247, Greensboro, NC 27419. Do not mail to 130 Government Drive in Morganton. Personal mail sent to the Morganton address will not reach the inmate. Legal mail only goes to 130 Government Drive, Morganton, NC 28655.
MailCalls go through PayTel Communications. The person calls you from jail phones or an inmate tablet. Set up a PayTel account at paytel.com and add your phone number. All calls are monitored and recorded.
Phone CallsBurke County Jail is the county jail for Burke County, North Carolina, located at 130 Government Drive in Morganton. It is operated by the Burke County Sheriff's Office under Sheriff Robert 'Banks' Hinceman. The facility holds pretrial detainees and sentenced inmates for Burke County.
AboutSearch for your loved one and start sending photos, letters, and messages today.
Search for Your Loved OneFree Inmate Search
All information on this page comes directly from official government and facility sources. How we verify information › Last verified July 7, 2026. Official source: burkenc.org/2562/Jail ›