Mail & Photos to the High Point Detention Center. Address and Rules

Two Addresses: Personal Mail vs. Legal Mail

The High Point Detention Center uses two different addresses for mail. Using the wrong address is the most common reason mail gets rejected or delayed.

Personal mail goes to the Greensboro PO Box:

Guilford County Jail – High Point
[Inmate Full Name], [Inmate ID Number], Facility ID 5084
PO Box 18247
Greensboro, NC 27419

Legal mail goes directly to the High Point facility:

Guilford County Detention – High Point
[Inmate Full Name], [Inmate ID Number]
507 E. Green Drive
High Point, NC 27260

Write “Legal Mail” clearly on the outside of the envelope for legal mail. Staff open legal mail in the presence of the inmate to verify it is legal correspondence. Do not send personal letters to the physical facility address or they may be rejected.

How Personal Mail Works: Scan-and-Forward

All personal mail sent to the PO Box goes through a scan-and-forward process. Here is what happens step by step:

1. You mail the letter to PO Box 18247, Greensboro, NC 27419 with the inmate’s name, ID number, and Facility ID 5084
2. The mail arrives at a processing center
3. Staff scan the letter and any included photos within approximately 24 hours of arrival
4. The inmate receives the scanned version as a digital image on their facility tablet
5. The physical letter and photos are destroyed after scanning

What this means for you: The person will read your letter on a screen, not hold a physical copy. Send original, irreplaceable documents (birth certificates, legal papers, court documents) through legal mail channels instead. Never send originals through the personal mail PO Box because they will be scanned and destroyed.

Personal Mail: Letter Rules

• Maximum 10 pages per envelope
• Letters must be on standard 8.5” x 11” paper
• Include your full first and last name and a complete return address on every envelope
• No glitter, glue, tape, stickers (except address labels on the outside), 3D elements, or bookmarks
• No calendars or address books
• No explicit, violent, or drug and alcohol-related content
• No gang-related symbols, codes, or references
• No electronics of any kind

Including Photos

You can include photos in the same envelope as your letter. Photo rules:

• Maximum 5 photos per mailing
• Maximum photo size: 5” x 7”
• No Polaroid photos
• Photos are scanned and delivered digitally, like the letter. The physical photo is destroyed after scanning.
• No explicit, violent, or sexual content in photos
• No photos showing drugs, alcohol, gang symbols, or weapons

Because photos are scanned and destroyed, do not send prints you want returned or that cannot be replaced.

Books and Reading Material

Books must be shipped directly from an approved retailer to the facility’s physical address. Personal copies or books from third-party sellers are not accepted.

Approved retailers:

• Amazon
• Walmart
• Barnes & Noble

Ship books to:

Guilford County Detention – High Point
[Inmate Full Name], [Inmate ID Number]
507 E. Green Drive
High Point, NC 27260

Book rules:

• Maximum 5 books per order
• Paperback books only. No hardcovers.
• Books must come directly from the retailer, not forwarded through a personal address
• No magazines, newspapers, or periodicals by mail

What You Cannot Send

The following items will be rejected or returned:

Not Allowed	Notes
Cash, checks, money orders	Use InmateCanteen for deposits
Personal checks	Use certified check or money order by mail to the financial address
Newspapers, magazines	Not accepted through mail
Hardcover books	Paperback only, from approved retailers
Polaroid photos	Not accepted
Photos larger than 5” x 7”	Will be rejected
More than 5 photos per envelope	Excess will be rejected
More than 10 pages per envelope	Excess may be rejected or the whole envelope rejected
Glitter, glue, tape	Cannot be on the letter pages
Stickers (except address labels on envelope exterior)	Not allowed on letter content
3D items or objects	Not accepted
Electronics of any kind	Not accepted
Original irreplaceable documents	Will be scanned and destroyed, send via legal mail instead
Explicit, violent, or gang content	Will be rejected

How Long Does Mail Take?

After you mail the letter, standard USPS delivery applies to get it to the Greensboro PO Box. From there, scanning and delivery to the inmate’s tablet typically happens within 24 hours of arrival at the processing center. Total time from mailing to the person reading it is usually 3-5 business days depending on postal service transit time.

Rejected Mail

If a letter or photo is rejected, the facility will typically return it to the return address on the envelope. This is one reason including a complete return address with your full name matters. Without a return address, rejected mail may be destroyed. You can call (336) 641-7900 to ask about a specific piece of mail that has not arrived.

Legal Mail: What Counts

Legal mail covers correspondence between an inmate and their attorney, the courts, government agencies, and similar privileged parties. Legal mail must:

• Be addressed to the physical facility at 507 E. Green Drive, High Point, NC 27260
• Have “Legal Mail” written clearly on the outside of the envelope
• Include the sender’s name and address (attorney or organization letterhead is standard)

Staff open legal mail in the presence of the inmate to verify its nature. They do not read the content of privileged legal correspondence.

Staying in Touch Between Visits

Mail is one way to stay connected between in-person visits. The person can also receive calls through Pay Tel Communications. See the phone calls guide for Pay Tel setup steps. In-person visits run Tuesday through Friday through IWebVisit. See the visitation guide for the full schedule.

Send Photos and Letters with Pigeonly

The easiest way to send photos and letters to someone at Guilford County High Point Detention Center is through Pigeonly. Upload your photos or write your letter online, and Pigeonly prints and mails everything to the facility for you, following the mail rules listed above.