Calls go through ViaPath/GTL via ConnectNetwork at $0.10 per minute with a 15-minute limit.
Create your phone account in minutes
Phone calls at Piedmont Correctional Institution go through ViaPath (formerly GTL) via ConnectNetwork. The rate is $0.10 per minute, and each call has a 15-minute limit. Calls are outbound only: the person inside calls you. You set up an AdvancePay account at connectnetwork.com or by calling 800-483-8314 so calls go through when they dial your number. Video visits are available through the Getting Out Visits app.
Calls at Piedmont CI are outbound only. The person inside places the call from a facility phone. You cannot call into the institution. When they dial your number, the ConnectNetwork system checks whether your number is set up and funded. If it is, the call connects. If not, it gets rejected.
You need to set up an AdvancePay account linked to your phone number before the first call arrives. There is no way to answer an unexpected call without a funded account.
There is no minimum balance requirement to set up an account, but the account must have funds for calls to go through. $10 to $20 is a reasonable starting balance.
At $0.10 per minute, a full 15-minute call costs $1.50.
The person inside can only call numbers that are on their approved call list. The facility manages this list. If your number is not on the list, calls from that person will not connect regardless of whether you have an AdvancePay account.
Contact the person inside to have your number added to their approved call list. This is done through the facility, not through ConnectNetwork.
All calls at Piedmont CI are recorded and may be monitored by facility staff. Do not discuss anything on a call that you would not want reviewed. Attorney-client calls are the exception, but only when properly designated as legal calls through the facility’s procedures.
If in-person visits are not possible, video visits are available through the Getting Out Visits app. This is a service by GTL/ViaPath and works alongside the ConnectNetwork call system.
To set up video visits:
Video visits have their own scheduling rules and may require an approved contact list entry. Check the Getting Out app for current availability and pricing at Piedmont CI.
ConnectNetwork also offers text-based messaging through their app. Check connectnetwork.com for whether messaging is currently active at Piedmont CI, as availability can vary by facility.
If calls are not connecting after you set up your account:
Piedmont CI is a reception facility and many people transfer to a permanent location after processing. When a transfer happens, the person’s account and approved call lists move with them to the new facility. Your AdvancePay account stays active and works across all facilities that use ConnectNetwork/ViaPath. You do not need to create a new account when they move.
If you have a number outside the United States, international calling may not be available through ConnectNetwork for Piedmont CI. Contact the facility at (980) 407-6300 or ConnectNetwork support for guidance on international call options.
6 of 12 questions
Calls go through ViaPath/GTL via ConnectNetwork. The person inside calls you at $0.10 per minute, with a 15-minute limit. You set up an AdvancePay account at connectnetwork.com or call 800-483-8314 so calls connect when they dial your number.
Phone CallsGo to connectnetwork.com or call 800-483-8314. Create a free account, add your phone number, and fund it with a debit or credit card. Your number will be active for incoming calls once the account has a balance.
Phone CallsNo. Calls are outbound only. The person inside places the call. You cannot dial in to the facility phone system.
Phone CallsCalls cost $0.10 per minute. Each call is limited to 15 minutes, so the maximum cost per call is $1.50.
Phone CallsCheck that your phone number is correctly entered in the account, that your balance is positive, and that your number is on the person's approved call list at the facility. If those are all correct, call ConnectNetwork support or Piedmont CI at (980) 407-6300.
Phone CallsYes. All calls are recorded and may be monitored by facility staff. Attorney-client calls are handled differently but must be properly designated as legal calls through the facility.
Phone CallsThe person inside manages the call list through the facility. Ask them to submit your number for approval through Piedmont CI's process. ConnectNetwork does not manage this list.
Phone CallsYes. Download the Getting Out Visits app from GettingOut.com, create a free account, and schedule a video session with the person inside. This is a GTL/ViaPath service, the same provider as ConnectNetwork calls.
Phone CallsYour account stays active and works at any facility using ConnectNetwork/ViaPath. You do not need to set up a new account when they move to a permanent facility.
Phone CallsThe facility may set daily call limits. Contact Piedmont CI at (980) 407-6300 for the current policy on daily or weekly call allowances.
Phone CallsConnectNetwork handles refund requests for unused balances. Contact ConnectNetwork support through connectnetwork.com for refund procedures.
Phone CallsConnectNetwork offers text messaging through their app, but availability varies by facility. Check connectnetwork.com to see whether messaging is active at Piedmont CI.
Phone CallsFunds cover both commissary and phone credits. Here is how to deposit.
View ArticleSchedule an in-person visit at the facility in Salisbury.
View ArticleConfirm they are still at Piedmont before setting up an account.
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All information on this page comes directly from official government and facility sources. How we verify information › Last verified July 7, 2026.