Personal mail goes through TextBehind in Phoenix, MD, not to the Asheboro address.
Send letters and photos in minutes
Randolph Correctional Center uses TextBehind to process personal mail. Letters and photos you send go to a processing facility in Phoenix, Maryland, not directly to the prison. TextBehind scans approved mail and delivers it electronically or as a printed copy to the person inside. Books and publications are the exception: those mail directly to the facility’s Asheboro street address. Legal mail is handled separately and does not go through TextBehind. Always include the person’s full legal name and OPUS number with every piece of mail.
Randolph Correctional Center has two addresses that serve different purposes. Using the wrong one means your mail may not reach the person.
Personal mail (letters, cards, photos): Goes to TextBehind in Maryland, not to Asheboro. See the address format below.
Books, publications, and approved packages: Go to the facility’s street address in Asheboro, NC.
Institutional/official correspondence: Goes to the facility mailing address at Box 4128, Asheboro, NC 27204. This is not for personal inmate mail.
TextBehind is the mail processing service NC DAC uses for personal correspondence. Here is how it works:
Personal mail address format:
Randolph Correctional Center [Full Legal Name, OPUS Number] P.O. Box 247 Phoenix, MD 21131
The OPUS number goes on the same line as the name, separated by a comma. This is how TextBehind connects your letter to the right person. Find the OPUS number with the NC OPI offender search.
Return address: Always write your full name and return address on the envelope. Mail without a return address may be refused.
TextBehind opens and inspects all incoming mail for contraband, prohibited content, and policy violations. Approved mail is either scanned and delivered electronically to the person’s account, or printed and delivered as a paper copy, depending on the facility’s arrangement with TextBehind.
Mail that violates policy is not forwarded. The person may be notified, or the mail may be returned to you, depending on the reason.
Many NC DAC facilities allow standard 4x6 photo prints when sent through TextBehind. General rules that apply at most NC facilities:
However, rules can change. Call (336) 625-2578 before sending photos to confirm current photo policy at Randolph CC.
Plain cards and letters are generally accepted through TextBehind. Avoid:
Keep it simple. A plain white envelope with a handwritten or printed letter is the safest approach.
Books and publications do not go through TextBehind. Send them directly to the facility:
[Name, OPUS#] Randolph Correctional Center 2760 US 220 Hwy. Business Asheboro, NC 27203
Books must typically come directly from a publisher or bookstore. Call (336) 625-2578 to confirm current book and publication policies before sending.
Approved packages can be ordered through the NC Inmate Package Program at ncinmatepackage.com. This program lets you select and purchase pre-approved items that are shipped directly to the facility. You cannot mail personal packages to the street address.
Legal mail (from attorneys, courts, or government agencies) is not processed through TextBehind. Legal mail has a different inspection procedure: it is typically opened in the presence of the person rather than inspected separately.
If you need to send legal documents, contact Randolph Correctional Center at (336) 625-2578 to get the correct procedures and address for legal correspondence. Do not route legal mail through TextBehind.
Never send:
TextBehind processes mail and delivers it within a few business days in most cases. Actual delivery time depends on mail volume and processing schedules. If the person has not received something after 10 days, call (336) 625-2578 to inquire.
If your mail is rejected by TextBehind, it may be returned to you with a note explaining the reason. Common reasons include prohibited content, no return address, or formatting issues. Fix the issue and resend, or call (336) 625-2578 if you are unsure why mail was refused.
The easiest way to send photos and letters to someone at Randolph Correctional Center is through Pigeonly. Upload your photos or write your letter online, and Pigeonly prints and mails everything to the facility for you, following the mail rules listed above.
6 of 12 questions
Send personal mail through TextBehind: [Full Legal Name, OPUS Number], Randolph Correctional Center, P.O. Box 247, Phoenix, MD 21131. Do not use the Asheboro address for personal letters.
MailRandolph Correctional Center uses TextBehind, a mail processing service. TextBehind scans and inspects incoming mail at their facility in Phoenix, MD, then delivers approved mail to the person inside.
MailOPUS is the unique identifier NC DAC assigns to every person in state custody. You need it in the address line for TextBehind. Find it with the NC OPI offender search at webapps.doc.state.nc.us/opi/offendersearch.do?method=view.
MailMost NC DAC facilities allow standard 4x6 prints through TextBehind. No nudity, gang symbols, weapons, or drug imagery. Call (336) 625-2578 to confirm current photo rules at Randolph CC before sending. You can also send photos through Pigeonly, which prints and mails them for you.
MailBooks go directly to the facility street address, not through TextBehind: [Name, OPUS#], Randolph Correctional Center, 2760 US 220 Hwy. Business, Asheboro, NC 27203. Books typically must come from a publisher or bookstore. Call (336) 625-2578 to confirm current rules.
MailPersonal packages cannot be mailed to the street address. Use the NC Inmate Package Program at ncinmatepackage.com to order approved items shipped directly to the facility.
MailNo. Do not mail cash or checks. Use ViaPath/ConnectNetwork to deposit money instead.
MailBox 4128, Asheboro NC 27204 is for institutional and official correspondence only. Do not use it for personal inmate mail. Personal mail goes through TextBehind.
MailLegal mail is handled separately and does not go through TextBehind. Call Randolph Correctional Center at (336) 625-2578 to get the correct address and procedure for legal correspondence.
MailTextBehind typically processes mail within a few business days. If the person has not received something after 10 days, call (336) 625-2578 to inquire.
MailPlain cards without glitter, stickers, or attachments are generally accepted through TextBehind. Avoid padded envelopes or anything beyond paper. Call (336) 625-2578 to confirm if you are unsure about a specific card.
MailTextBehind may return rejected mail to you with a reason. Common causes include prohibited content, no return address, or attachments. Fix the issue and resend, or call (336) 625-2578 if you need clarification.
MailSend money the right way instead of mailing cash.
View ArticleGet the OPUS number you need to address mail correctly.
View ArticlePlan a visit to go with the letters you are sending.
View ArticleSet up ViaPath so the person can call you at $0.10 per minute.
View ArticleSearch for your loved one and start sending photos, letters, and messages today.
Send a Letter or Photo with PigeonlyFree Inmate Search
All information on this page comes directly from official government and facility sources. How we verify information › Last verified July 7, 2026.