ViaPath/ConnectNetwork handles deposits. You always need the OPUS number.
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To send money to someone at Randolph Correctional Center, use ViaPath/ConnectNetwork. You can deposit online at ConnectNetwork.com, by phone, through Western Union, or by money order. Every method requires the person’s full legal name and OPUS number. Funds go to the person’s trust account and cover commissary purchases and phone time. The cheapest method is a money order, which carries no fee.
Before you send any money, have two things ready:
Find the OPUS number with the NC OPI offender search. A deposit without the correct OPUS number can be delayed, applied to the wrong account, or returned.
Go to ConnectNetwork.com and create a free account. Search for Randolph Correctional Center, enter the person’s name and OPUS number, and pay with a debit or credit card. Deposits usually post within a few hours.
Fees: Online deposits carry a service fee of $2.48 to $8.16 depending on the deposit amount and payment method. The exact fee is shown before you confirm.
Call the Trust account line at 888-428-1845 or the AdvancePay line at 800-483-8314. Have the person’s name, OPUS number, and a debit or credit card ready.
Fees: Phone deposits carry a fee of $3.27 to $8.95 depending on the amount.
Use Western Union’s Quick Collect service. The code is NCDAC TRUST. You can send money in person at a Western Union location or online at westernunion.com.
Fee: $3.00 flat fee per transaction.
You need the person’s full legal name and OPUS number when completing the Western Union form.
Mail a money order payable to:
TouchPay Holdings LLC PO Box 174 Houston, TX 77001-0174
Write the person’s full legal name and OPUS number in the memo line. Money orders carry no service fee, making this the cheapest deposit option. Processing time is longer than online or phone deposits.
Do not mail cash. Cash sent by mail will not be credited and may be confiscated.
Funds deposited to the trust account can be used for:
Phone and commissary funds come from the same trust account at Randolph CC. You do not need to set up a separate phone account.
| Method | Fee |
|---|---|
| Online (ConnectNetwork.com) | $2.48 to $8.16 |
| Phone (888-428-1845 or 800-483-8314) | $3.27 to $8.95 |
| Western Union (code NCDAC TRUST) | $3.00 |
| Money order to TouchPay Holdings LLC | Free |
Deposit not showing up: Online deposits usually post within a few hours. Money orders can take several days. If more than 3 business days have passed, call ConnectNetwork support at 877-650-4249 with your transaction confirmation number.
Wrong account: If you used the wrong OPUS number, the money may have gone to a different person’s account. Call 877-650-4249 immediately with your transaction details to request a correction.
Deposit returned: The most common reason is a missing or incorrect OPUS number. Confirm the number with the NC OPI search and try again.
Account holds: NC DAC may place holds on an account for court-ordered restitution, fines, or other obligations. The person inside can ask facility staff about any holds on their account.
If the person transfers to another NC state facility, the trust account balance typically transfers with them. The account stays within the NC DAC system. If they are released, unused funds are returned through an official process. Contact ConnectNetwork at 877-650-4249 or the facility at (336) 625-2578 for specifics.
6 of 11 questions
Use ViaPath/ConnectNetwork. Deposit online at ConnectNetwork.com, by phone at 888-428-1845, through Western Union (code NCDAC TRUST), or by mailing a money order to TouchPay Holdings LLC, PO Box 174, Houston TX 77001-0174. Always include the person's full legal name and OPUS number.
Send MoneyMoney orders are free. Mail them payable to TouchPay Holdings LLC, PO Box 174, Houston TX 77001-0174. Processing takes longer than online deposits, but there is no service fee.
Send MoneyOnline fees range from $2.48 to $8.16. Phone fees range from $3.27 to $8.95. Western Union charges a flat $3.00. Money orders carry no fee. The exact amount is shown before you confirm online.
Send MoneyUse NCDAC TRUST with the person's full legal name and OPUS number. The fee is $3.00 per transaction.
Send MoneyThe person's full legal name as it appears in NC DAC records, and their OPUS number. Find the OPUS number with the NC OPI offender search at webapps.doc.state.nc.us/opi/offendersearch.do?method=view.
Send MoneyOnline and phone deposits usually post within a few hours. Western Union may take up to 24 hours. Money orders can take several days. Call 877-650-4249 if more than 3 business days have passed.
Send MoneyTrust account funds cover commissary purchases (food, hygiene, approved items) and phone calls at $0.10 per minute through ViaPath/GTL. Phone and commissary draw from the same account.
Send MoneyNo. Do not mail cash. It will not be credited and may be confiscated. Use a money order instead.
Send MoneyThe most common reason is an incorrect OPUS number. Confirm the OPUS number with the NC OPI search, then try again. Call 877-650-4249 if you need help tracing the transaction.
Send MoneyYes. Trust account balances typically transfer within the NC DAC system when a person moves to a different NC state prison. Call 877-650-4249 or the facility at (336) 625-2578 if there is a delay.
Send MoneyCall ConnectNetwork support at 877-650-4249. For facility-specific questions, call Randolph Correctional Center at (336) 625-2578.
Send MoneyDeposits fund phone time. Here is how ViaPath calls work at $0.10 per minute.
View ArticleGet the OPUS number you need for every deposit.
View ArticlePlan an in-person visit while you are sending money.
View ArticleSend a letter while you wait for the deposit to post.
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All information on this page comes directly from official government and facility sources. How we verify information › Last verified July 7, 2026.