Q
What address do I use to write to someone at Auburn?
P.O. Box 618, Auburn, NY 13021, with the person's full name and DIN on the envelope. Note the ZIP: the street address at 135 State Street is 13024 and the mail box is 13021. They are different, and the street address is where you go for a visit rather than where a letter goes.
Mail & Photos
Q
What are the visiting hours?
Two schedules. Wednesdays run 8:30 AM to 2:30 PM with a 1:15 PM latest arrival. Weekends run 9:00 AM to 3:10 PM with a 2:00 PM latest arrival. Holidays are included in the visiting days, which is unusual nearby. The schedule took effect on September 1, 2026.
Visitation
Q
What is the four-way letter split?
Auburn divides visiting dates by the first letter of the incarcerated person's last name into four groups: A to E, F to L, M to R and S to Z. Coxsackie and Green Haven both split two ways. Wednesdays here are assigned to a letter group too, where at those prisons Wednesdays are open to everyone.
Visitation
Q
How long will my visit last?
Auburn publishes a guaranteed minimum of three hours, unless early termination is needed or the visit began after 12:00 PM. Neither Coxsackie nor Green Haven publishes a minimum at all, so this is worth knowing if you are travelling a long way into Cayuga County.
Visitation
Q
How many visits can I have in a day?
Auburn publishes no cap, subject to the visitor limit and the overcrowding policy. Coxsackie allows two a day and Green Haven allows one. Each visit is limited to three adult visitors plus one child under five who sits on an adult's lap.
Visitation
Q
Why was my person sent to Auburn?
Possibly intake. Directive 0045 names Auburn as an intake facility for men 18 and over committed from ten counties: Cayuga, Cortland, Herkimer, Jefferson, Madison, Onondaga, Ontario, Oswego, Seneca and Wayne. It is also a detention centre and holds a transit unit, so someone may be here briefly rather than permanently.
Inmate Search
Q
How much do phone calls cost?
Nothing. New York made all state prison calls free on August 1, 2025, and there is no provider account for families to open or fund. Three calls a week of up to fifteen minutes are credited on Saturdays, later calls run to thirty minutes, and the window is 7:00 AM to 11:00 PM.
Phone Calls
Q
Is there a Family Reunion Program at Auburn?
Yes. Auburn appears on the DOCCS Family Reunion Program list, as does Green Haven, while Coxsackie does not. Eligibility normally requires three visits in the previous twelve months to establish a visiting pattern, with discretion for families living more than 300 miles away.
Visitation
Q
Can I send a package?
Not yourself. New York permits packages from approved vendors only, shipped by USPS, FedEx or UPS, and nothing can be brought to a visit. The limits are three food packages a month at 40 pounds combined and two non-food a year. DOCCS publishes a disapproved vendor list rather than an approved one.
Mail & Photos