Q
What address do I use to write to someone at Green Haven?
594 Route 216, Stormville, NY 12582, with the person's full name and DIN on the envelope. Green Haven is unusual in New York for having no separate inmate mail box, and two official DOCCS sources confirm that. Several third-party sites publish a P.O. Box for it, which is not supported by anything official.
Mail & Photos
Q
What are the visiting hours?
7:30 AM to 2:30 PM, with a latest arrival of 1:30 PM, effective May 5, 2026. Visiting runs Wednesdays, Saturdays and Sundays. Note that processing pauses for the facility count at about 10:30 AM and resumes once it clears, so arriving mid-morning can mean a wait before you get in.
Visitation
Q
Why did I have to wait at 10:30?
The facility count. Green Haven publishes this explicitly: visit processing is paused for the count at approximately 10:30 AM and resumes once it clears. No other prison nearby publishes this, so a family arriving around then is not being ignored, they are waiting on the count.
Visitation
Q
How many visits can I have?
One per day. Coxsackie allows two and Auburn publishes no cap, so this is the tightest of the three. Each visit is limited to three adult visitors plus one child aged five or under who sits on an adult's lap.
Visitation
Q
Which entrance do I use?
The side entrance, which DOCCS also describes as the handicap entrance. Visitors enter Visitor Processing through it and are screened on entering. Green Haven is the only prison in this group that publishes an entrance instruction at all.
Visitation
Q
My person uses a wheelchair. Is this facility accessible?
DOCCS addresses this directly in Directive 0053: Green Haven is a flat facility, which allows for the housing of incarcerated individuals who use a wheelchair for independence. That is an unusual thing for the department to state, and it is why some people are placed here.
Visitation
Q
How much do phone calls cost?
Nothing. New York made every call from a state prison free on August 1, 2025, and there is no provider account for families to open or fund. Three calls a week of up to fifteen minutes are credited on Saturdays, later calls run to thirty minutes, and the window is 7:00 AM to 11:00 PM.
Phone Calls
Q
Why does my person keep appearing and disappearing from here?
Green Haven both takes intake from certain counties and sends, receives and temporarily houses people in transit between facilities or going to court. So a result here can be a stop rather than a placement. Check the lookup before every letter, deposit and visit.
Inmate Search
Q
Is there a Family Reunion Program at Green Haven?
Yes. Green Haven appears on the DOCCS Family Reunion Program list and its own Directive 0053 names Family Services including the programme. Eligibility normally requires a visiting pattern of three visits in the previous twelve months, with discretion for families living more than 300 miles away.
Visitation